Regional Workplace Experience Manager

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Jones Lang LaSalle Incorporated in the San Francisco region seeks a Regional Workplace Experience Manager to lead regional teams of Community Managers, Ambassadors, and Experience staff, ensuring delivery of JLL’s workplace experience standards across sites.

You will own programming strategy, partner with facilities, real estate, security, and vendor partners, coach a multi-site team, manage budgets, and elevate employee engagement through events and space activations.

Qualifications

• 7+ years in workplace experience, hospitality, or community management.
• 3+ years in people leadership roles.
• Experience across multiple locations and cross-functional partners.
• This position does not provide visa sponsorship; US work authorization required.

Responsibilities

• Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of JLL’s experience standards across all sites in the region.
• Build and maintain relationships with Client regional real estate and people stakeholders.
• Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars and events.
• Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence.
• Manage regional budget and resource deployment with the Global Workplace Experience Lead.
• Support hiring, onboarding, and training of new team members in the region.
• Partner with Senior and Regional Facilities Managers to align programming with facilities projects and business priorities.
• Develop and evolve regional programming strategies to uplift employee experience and engagement.
• Use feedback, data, and site observations to evaluate program effectiveness and recommend enhancements.
• Coordinate with Facilities, Security, vendors, and building management to ensure programs are operationally executable.
• Adapt programming by site based on office population, culture, and priorities while maintaining consistency with the overall strategy.

Skills

Workplace experience

Hospitality

People leadership

Cross-functional partnering

Event programming

Stakeholder management

Multi-site teams

Budget management

Program strategy

Education

Bachelor’s degree

Tools

Experience management platforms

Reporting tools

Job description

# Regional Workplace Experience Manager*JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.* ## Job SummaryThe Regional Workplace Experience Manager leads the on-the-ground delivery of Client’s workplace experience across an assigned geography, managing a team of Community Managers, Ambassadors, and Experience staff. This role is the primary experience leader for their region, accountable for team performance, program quality, and client satisfaction. ## Key Responsibilities* Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors* Ensure consistent delivery of JLL’s experience standards across all sites in the region* Build and maintain strong relationships with Client regional real estate and people stakeholders* Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars, community events, employee engagement activations, and space activation while ensuring programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.* Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence* Manage regional budget and resource deployment in partnership with the Global Workplace Experience Lead* Support hiring, onboarding, and training of new team members in the region* Identify and escalate operational issues, physical environment concerns, or employee feedback trends* Partner closely with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities* Develop and continuously evolve regional workplace programming strategies, identifying opportunities to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the office* Use employee feedback, attendance/engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancements* Ensure programming is operationally executable, coordinating with Facilities, Security, vendors, building management, and other cross-functional partners as needed* Adapt programming strategies by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience* Partner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees successfully transition into the space ## Qualifications* 7+ years of experience in workplace experience, hospitality, or community management, with at least 3 years in a people leadership role* Experience in partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.* Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations, with the ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.* Experience managing multi-site teams across a region* Strong client management and stakeholder communication skills* Background in event programming, community building, or hospitality environments preferred* Proficiency in experience management platforms and reporting tools* Bachelor’s degree preferred*The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.*This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.