Regional Workplace Experience Manager

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Regional Workplace Experience Manager to lead the on-site delivery of client workplace experiences across New York. You will manage a team of Community Managers, Ambassadors, and Experience staff, ensuring programs meet regional goals and client expectations.

Reporting to the Global Workplace Experience structure, you will partner with Facilities, Real Estate, and HR to align programming with business priorities, monitor performance, and coach teams to

Qualifications

• 7+ years of experience in workplace experience, hospitality, or community management.
• At least 3 years in a people leadership role.
• Experience partnering cross-functionally with Facilities, Real Estate, Security, Events, and Communications.
• Experience scaling workplace programming across multiple locations.

Responsibilities

• Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of experience standards across all sites in the region.
• Own the regional workplace experience and programming strategy.
• Monitor team performance, coaching, and foster hospitality and service excellence.
• Manage regional budget and resource deployment with Global Workplace Experience Lead.
• Partner with Senior and Regional Facilities Managers to align programming with facilities projects.
• Develop and evolve regional workplace programming strategies to uplift employee experience.

Skills

Workplace experience

Hospitality

Community management

People leadership

Education

Bachelor’s degree preferred

Job description

# Regional Workplace Experience Manager*JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.* ## Job SummaryThe Regional Workplace Experience Manager leads the on-the-ground delivery of Client’s workplace experience across an assigned geography, managing a team of Community Managers, Ambassadors, and Experience staff. This role is the primary experience leader for their region, accountable for team performance, program quality, and client satisfaction. ## Key Responsibilities* Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors* Ensure consistent delivery of JLL’s experience standards across all sites in the region* Build and maintain strong relationships with Client regional real estate and people stakeholders* Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars, community events, employee engagement activations, and space activation while ensuring programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.* Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence* Manage regional budget and resource deployment in partnership with the Global Workplace Experience Lead* Support hiring, onboarding, and training of new team members in the region* Identify and escalate operational issues, physical environment concerns, or employee feedback trends* Partner closely with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities* Develop and continuously evolve regional workplace programming strategies, identifying opportunities to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the office* Use employee feedback, attendance/engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancements* Ensure programming is operationally executable, coordinating with Facilities, Security, vendors, building management, and other cross-functional partners as needed* Adapt programming strategies by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience* Partner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees successfully transition into the space ## Qualifications* 7+ years of experience in workplace experience, hospitality, or community management, with at least 3 years in a people leadership role* Experience in partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.* Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations, with the ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.* Experience managing multi-site teams across a region* Strong client management and stakeholder communication skills* Background in event programming, community building, or hospitality environments preferred* Proficiency in experience management platforms and reporting tools* Bachelor’s degree preferred*The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.*This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 150,000.00 – 170,000.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!