Senior Manager, Title Operations

The LaSalle Network; Oak Brook (IL); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Hybrid work model

Travel up to 25%

Job summary

The LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations. This role oversees a large, multi-site team across a multi-state region, driving performance through data and KPIs.

Hybrid work arrangement and a base salary in the stated range are offered, with discretionary bonus eligibility. Based in Westchester, IL, you will lead ~200 employees with 9–10 direct reports, manage cross-functional initiatives, and shape process improvements and system

Qualifications

• Strong background in call center or high-volume operations.
• 2–5 years of related operations leadership experience.
• Experience managing multi-site or geographically dispersed teams.
• Experience leading managers and supervisors.
• Experience with KPIs, SLAs and operational metrics.
• Excellent communication and organizational skills.
• Ability to coach, influence and hold teams accountable.
• Ability to adapt to change and implement new processes.

Responsibilities

• Lead managers and supervisors across multiple locations.
• Oversee approximately 200 employees across the region.
• Monitor KPIs, SLAs and operational performance.
• Analyze data to identify performance gaps and opportunities.
• Drive accountability and operational improvements.
• Coach and develop managers and employees.
• Lead workflow and process improvement initiatives.
• Partner with cross-functional teams to resolve issues.
• Support training and development across the region.
• Support new processes, systems and automation initiatives.

Skills

Leadership

Data analysis

Communication

Problem-solving

Coaching

Change management

Tools

Power BI

ERP systems (SAP, Oracle, Workday, Dynamics)

Job description

Salary: USD85000 - USD100000 per year

LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations. This is an exciting opportunity for an experienced operations leader to oversee a large, multi-site team, drive operational performance through data and KPIs, and make a meaningful impact across a multi-state region.

Responsibilities

• Lead managers and supervisors across multiple locations
• Oversee approximately 200 employees across the region
• Monitor KPIs, SLAs and operational performance
• Analyze data to identify performance gaps and opportunities
• Drive accountability and operational improvements
• Coach and develop managers and employees
• Lead workflow and process improvement initiatives
• Partner with cross-functional teams to resolve issues
• Support training and development across the region
• Support new processes, systems and automation initiatives

Requirements

• Strong background in call center, customer operations or another high-volume environment
• 2-5 years of related operations leadership experience
• Experience managing large, multi-site or geographically dispersed teams
• Previous experience leading managers and supervisors
• Experience managing KPIs, SLAs and operational metrics
• Strong analytical and problem-solving skills
• Experience with Power BI, operational dashboards or similar reporting tools
• Experience with an enterprise ERP system such as SAP, Oracle, Workday, Dynamics or similar
• Excellent communication, leadership and organizational skills
• Ability to coach, influence and hold teams accountable
• Ability to adapt to change and implement new processes and systems
• Compensation: $85,000-$100,000 base salary + eligibility to earn discretionary bonus
• Location: Westchester, IL
• Work Model: Hybrid - 3 days onsite / 2 days remote
• Employment Type: Direct Hire
• Benefits: Medical, dental and vision insurance
• Travel: Up to 25%, typically 1-2 trips per month
• Team: Approximately 200 employees with 9-10 direct reports
• Region: Illinois, Indiana, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Pennsylvania and Wisconsin