Biomedical Services Manager

Agiliti Health, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K Saving Plan with employer match

Paid Time Off

Tuition Reimbursement

Daily Pay program

Employee Discounts

Wellness programs

Job summary

Agiliti Health, Inc. in Norman, Oklahoma seeks a Technical Services Manager I to provide strategic direction and leadership for biomedical and field service technicians in the region.

You will recruit, train and develop staff, oversee equipment maintenance and parts inventory, manage service schedules and ensure billing accuracy while upholding regulatory compliance and safety standards.

Qualifications

• Associates degree required; Bachelor’s preferred in biomedical engineering, electronics or related field.
• 3–5 years supervising medical service technicians or engineers in healthcare.
• Knowledge of hospital operations, equipment maintenance and billing practices.
• Ability to read technical manuals and schematics; strong budget and contract awareness.
• Flexibility for evenings, weekends and emergency on‑call as required.

Responsibilities

• Provide strategic direction and leadership for the technical services team.
• Lead day‑to‑day operations and manage staff performance and development.
• Recruit, train and coach technical staff with focused action steps.
• Maintain strong customer relationships and resolve critical service issues.
• Oversee equipment maintenance, parts inventory and service scheduling.
• Ensure billing accuracy and regulatory compliance; monitor expenses.
• Collaborate with cross‑functional teams to promote revenue growth.

Skills

Leadership

Communication

Budget management

Conflict resolution

Team development

Project management

Customer relationship

Problem solving

Safety compliance

Education

Associates degree

Bachelor’s in biomedical engineering / electronics

Tools

Microsoft Office

Job description

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We help healthcare organizations ensure their medical equipment is available and ready when patients need it. As a Technical Services Manager, you will provide strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. You will help ensure medical equipment is received, repaired and maintained in a timely and cost-effective manner by appropriately trained and certified personnel. You will also oversee accurate customer records and billing, strengthen customer relationships and participate in activities that support revenue growth.

What You Will Do in This Role?

Provide overall strategic direction, leadership and technical services management for employees on achieving individual, department and organizational performance goals. Lead and manage day-to-day operations of the technical services team. Recruit, train and develop technical staff, providing cross and lateral training, ongoing feedback and focused action steps for improvement. Hold yourself and staff accountable for completion of assignments and achievement of performance expectations. Act as the primary contact for technical service customers, maintaining strong customer relationships and resolving critical service issues. Serve as a liaison between manufacturers and field service technicians regarding equipment. Identify and resolve customer and staff concerns, discrepancies and disagreements using effective conflict-resolution skills. Partner with Divisional Directors, Customer Service Technicians, Account Executives and Operations Managers in customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers. Manage customer equipment and contract information within systems, assign service schedules and approve new equipment and equipment-removal requests. Manage equipment preventive maintenance, repairs and parts inventory. Manage internal requisitions, parts and supply inventory and purchase orders. Ensure equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and appropriately documented. Ensure accurate documentation for billing and regulatory compliance. Complete required documentation, reports and business updates. Monitor service expenses and equipment inventory and audit field service representatives' expenses, vehicle maintenance and time worked for compliance with company policy. Maintain operational budget and performance expectations. Apply in-depth knowledge of business information, inventory and billing systems. Proactively identify and manage continuous‑improvement opportunities and initiatives. Understand and clearly articulate applicable policies and procedures. Support Operations management in the District Operations Manager's absence. Perform other assigned duties.

What You Will Need for This Role?

Associates degree required but a Bachelor’s degree in biomedical engineering, electronics or related field preferred. 3 - 5 years of experience in supervising/managing medical service technicians or engineers. Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers. Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics. Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations. Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint). Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off‑hours as required. Valid driver’s license. Able to lift and/or push 75 pounds. Possesses quality orientation with a “get it right the first time” attitude. Complies with patient privacy laws in all matters. Effectively builds credibility and trust with customer administration, clinicians and staff. Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. Maintains and projects confidence, enthusiasm and a professional image. Demonstrates strong communication and presentation skills (listening, writing and speaking). Demonstrates team orientation and shows respect for others. Flexible, coachable. Proactive and self‑directed. Organized; prioritizes to meet deadlines. Customer focused; willing to go above and beyond.

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non‑union employees including:

• health insurance options for Medical, Dental & Vision plans
• Short- and Long‑Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Primary Job Location: Norman Regional Health System Additional Locations (if applicable): Job Title: Technical Services Manager I Company: Agiliti Location City: Norman Location State: Oklahoma

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient‑ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

For more information, please visit https://www.agilitihealth.com/careers/