Regional Support Specialist — Real Estate Office Operations

Compass International Holdings; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance (short/long-term)

401(k) with company match

Paid Time Off (PTO)

Family & paternity leave

Life Insurance

Business Travel Accident Insurance

LinkedIn Learning access

Employee Referral Program

Adoption Assistance Program

Employee Assistance Program

Wellness program and incentives

Employee Discounts

Employee Resource Groups

Job summary

Coldwell Banker invites a Regional Support Specialist to join our team. Based in a branch office, you will support agents, branch leaders, and marketing efforts to keep operations smooth and strategic.

You will troubleshoot office systems, assist with scheduling and marketing tasks, and collaborate with regional teams. The role requires organization, tech-savviness, and a collaborative mindset. Training on CB tools is provided.

Qualifications

• Two or more years of customer service experience preferred, with prior experience in a real estate office being advantageous.
• Familiarity with social media platforms (Facebook/Instagram) and understanding of how these platforms are used in marketing.
• Excellent written and verbal communication skills are essential.
• Proficiency in various operating systems (PCs, Macs, and Mobile platforms) and the ability to navigate computer software.
• Proficiency with Microsoft Office applications is strongly preferred.
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams.
• Customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial.
• Willingness to be nimble and adjust priorities as needed.
• Ability to travel to additional offices in the region on an as-needed basis.

Responsibilities

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them.
• Support agents with technology, process, or operational questions.
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand.
• Promote a friendly, inclusive office culture that reinforces our agent value proposition.
• Coordinate with and across other Agent Services teams to direct agents on transaction questions or issues.
• Collaborate with the Agent Onboarding Team to facilitate onboarding, conduct comprehensive office orientation, and train on company tools.

Skills

Customer service

Social media

Communication

Office software

Multi-tasking

Travel

Tools

PCs

Macs

Mobile platforms

Microsoft Office

Job description

Coldwell Banker invites a Regional Support Specialist to join our team. Based in a branch office, you will support agents, branch leaders, and marketing efforts to keep operations smooth and strategic.

You will troubleshoot office systems, assist with scheduling and marketing tasks, and collaborate with regional teams. The role requires organization, tech-savviness, and a collaborative mindset. Training on CB tools is provided.