Regional Support Specialist

Goodwill Industries of the Southern Piedmont; Gastonia (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of the Southern Piedmont is seeking a motivated regional service assistant to provide excellent customer service at the Career Employment Center and to support regional career services. The role includes front desk duties, class support, and coordination of services across local partnerships.

The position requires an Associate degree and four years of applicable experience in human services, office administration, or related fields, with strong computer and Salesforce skills.

Qualifications

• Associate’s degree and four years’ experience operating computer systems, providing customer service to the public, office administration, or other field related to human services, social services, or educational services setting with direct service delivery, or equivalent combination of education and experience.

Responsibilities

• Creates welcoming environment for participants and makes referrals to services and external training.
• Updates records in Salesforce and oversees appointment calendar for orientation to services.
• Maintains a safe and confidential environment.
• Maintains knowledge of programs and local services to assist participants.
• Assists job seekers with resume building, career exploration tools, and job search activities.
• Coordinates front desk activities, visitor routing, and information inquiries.
• Receives and logs deliveries and assists with grant records and KPI reporting.
• Maintains participant logs and training calendars and materials.
• Leads planning, logistics, and support for special projects.

Skills

Customer service

Front desk

Calendar management

Records management

Education

Associate degree

Tools

Salesforce

Job description

SUMMARY

Provides a high level of customer service to all participants engaging in Career Employment Center services to the Regional Career Services department. Provides program support for classes, administrative functions for building operations, front desk services, and Regional Career Services by performing the following duties.

Description

SUMMARY Provides a high level of customer service to all participants engaging in Career Employment Center services to the Regional Career Services department. Provides program support for classes, administrative functions for building operations, front desk services, and Regional Career Services by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates welcoming environment for participants through engaging conversation relative to individual needs and makes appropriate internal and external referrals to Family Stability Services, GWU Classes, and external training through local partnerships or Regional Career Navigators.
• Updates records in Salesforce and oversees appointment calendar for orientation to services, jobseeker skills development, as well as monitors the use of the Career Employment center.
• Provides a safe and confidential environment.
• Maintains a working knowledge of Goodwill programs, services, as well as public and private services available in Gaston County and other counties within Career Regional Services.
• Provides an overview of services and protocols for accessing appropriate participant goals and needs to participants.
• Assists job seekers with general job seeking skills including building a resume, career exploration tools, and job search activities.
• Coordinates activities of Regional Career Services, front desk, and reception. Coordinates with security guard to ensure front desk coverage, routing of incoming calls, addressing general information inquiries, and assisting visitors.
• Receives and logs delivery of supplies and assists with grant records recording and reporting to ensure compliance as well as KPI achievement.
• Maintains participant logs for Goodwill’s internal and external training programs. Maintains training calendar, program supplies, and materials.
• Leads the coordination of planning, logistics, and support of assigned special and divisional projects as assigned by Department and Divisional Leadership.
• Coordinates the use of meeting rooms, technology meeting equipment, and maintains the scheduling of classrooms and lab spaces.
• Serves as main point of contact in the absence of the Director and Manager.
• Maintains program-related equipment maintenance records and scheduling.

Requirements

EDUCATION and/or EXPERIENCE

Associate’s degree and four years’ experience operating computer systems, providing customer service to the public, office administration, or other field related to human services, social services, or educational services setting with direct service delivery, or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

This job has no certificate, license or registration requirements.