Career Center Specialist

Goodwill Industries Southern Rivers; Columbus (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Career Center Specialist at Goodwill Industries Southern Rivers coordinates day-to-day activities within the career center, assisting unemployed or underemployed individuals with resources and scheduling classes.

Ideal candidates will have strong communication skills, ability to build rapport with diverse audiences, and experience working with community resources to support job search and employability skills.

Qualifications

• Bachelor’s degree in a related field required or preferred with relevant experience.
• 3–5 years in career services or related field.
• Strong written and verbal communication skills with ability to engage diverse audiences.
• Familiarity with client management systems and data entry.

Responsibilities

• Greet and engage visitors and callers professionally and warmly; perform general reception services.
• Coordinate the production and distribution of MailChimp emails and maintain contact list.
• Obtain client information and track it in the client management system.
• Maintain familiarity with career center resources and community resources.
• Assist clients with using the career center’s resources and provide guidance.
• Support marketing and promotion of Career Center services to local employers and agencies.
• Coordinate and contribute to career center services, events, and programs.
• Contribute to development and facilitation of Career Center orientation and classes.
• Assist in scheduling classes, internal interviews, and reserving training/interview rooms.
• Refer clients to other GoodwillSR programs and partner resources as appropriate.
• Data entry to add information to the client management system.
• Perform filing, photocopying, mass mailings and other related activities.
• Conduct telephone surveys, retention calls, and client outreach calls.
• Work with team to advertise job openings and services to clients.
• Ensure safe operations of equipment and facilities by following safety standards.
• Participate in work groups as assigned.

Skills

Communication skills

Public relations

Group facilitation

Interpersonal skills

Problem solving

Team player

Confidentiality

Education

Bachelor’s Degree in Psychology, Education, Business, or a related field

Job description

The Career Center Specialist is responsible for coordinating the day-to-day activities within the Goodwill Industries of the Southern Rivers (GoodwillSR) career center with the focus of assisting and providing resources to individuals who are unemployed or underemployed. Responsibilities include aiding individuals with resources available in the career center and community, setting up class schedules, and implementing initiatives that are designed to positively impact and enhance the job search and employability skills of career center clients.

The ideal Career Center Specialist has excellent verbal and written communication skills and has the ability to quickly and effectively develop a rapport with a wide variety of audiences.

ESSENTIAL FUNCTIONS

• Greet and engage visitors and callers professionally and warmly. Perform general reception services, including answering telephones and taking messages.
• Coordinate the production and distribution of MailChimp emails and maintain contact list.
• Obtain client information and track it appropriately in the organization’s client management system.
• Maintain familiarity with the resources that the career center provides as well as community resources.
• Assist clients with using the career center’s resources; answer questions and give appropriate guidance.
• Support opportunities to market and promote Career Center services to local employers, social service agencies and government entities.
• Coordinate and/or contribute to the career center’s services, events, and programs.
• Contribute to the development and facilitation of Career Center orientation and classes.
• Assist in scheduling of classes, setting up internal interviews, and reserving training and interview rooms.
• Refer clients to other Goodwill SR programs and partner resources as appropriate.
• Assist with data entry to add information to the client management system for client contact, retention calls, class attendance, etc.
• Perform filing, photocopying, mass mailings and other related activities.
• Conduct telephone surveys, retention phone calls, and client outreach calls.
• Work collectively with the center’s other team members to advertise and promote job openings, financial services, and more to clients.
• Ensure safe operations of equipment and facility by following and communicating safety standards.
• Actively participate in work groups as assigned.

Requirements

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Psychology, Education, Business, or a related field; preferred. Experience may be accepted in lieu of degree.
• 3 – 5 years experience in a career services related field.

KNOWLEDGE, SKILL & ABILITIES

• Capacity to learn and develop strong helping skills
• Telephone, public relations, and hosting skills
• Excellent composition, grammar, and spelling
• Strong communication skills, including leading/facilitating groups
• Effective human relations, interpersonal and problem solving skills.
• Ability to work effectively independently and in a team environment
• Unquestionable ability to maintain and protect confidential information
• Prompt, timely completion of work assignments
• Ability to model impeccable work ethics, initiative, good analytical skills and judgment.
• Strong planning and organizational skills.
• High level of energy, motivation, persistence and positive attitude.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.