Career Navigator Part Time

Kids for the Future; Camden (SC); On-site; USD 38,000 - 54,000; Full time

Job summary

Goodwill Industries is seeking a full-time Career Navigator to extend customer service and case management to participants through training, mentoring, job placement, and retention follow-up.

The role emphasizes developing relationships with employers, referral agencies, and community organizations to identify opportunities and sustain progress, while maintaining documentation, reports, and HIPAA compliance.

Qualifications

• Bachelor's degree in Human Services, Education, Social Work or Liberal Arts preferred.
• Strong MS Office skills (Word, Excel, Outlook) and ability to document clearly.
• Excellent written and verbal communication required.
• Ability to build partnerships with local employers and community orgs.

Responsibilities

• Facilitate intake and orientation with safety practices
• Serve as liaison between participants and worksites
• Case manage training programs and assist with goals
• Meet monthly goals for participants placed and certified
• Provide counseling, training, and career guidance
• Travel to sites to support participant services

Skills

MS Office proficiency

Excellent communication

Employer networking

Leadership abilities

English fluency

Education

Bachelor's degree in Human Services or related field

Tools

MS Office Suite

Job description

• Job Category community and workforce development, mission
• Employee Type FT Non-Exempt

General Responsibilities

To effectively extend customer service and case management to participants through training, mentoring, assistance with job placement and retention follow up

To encourage and promote a mutual associate/customer relationship which aligns with the success of Goodwill Industries’ Mission services

To establish professional relationships with participants, worksites, referring agencies, and associates to positively implement Goodwill’s Mission in which goals and objectives can be met in the community

Provide career navigation services to participants to include career preparation workshops, assessments, individual employment plans.

Provide comprehensive employment and retention support services to job seekers.

Develop and maintain relationships with employers, community organizations, internal stakeholders, to identify job and training opportunities.

Maintains all documentation on clients including up-to-date case notes, updating any required databases, and completing required reports.

To uphold Goodwill’s CARES+ values.

Specific Responsibilities

• 1. To facilitate, provide and complete intake and orientation processes to include Safety practices and standards
• 2. To serve as the point person between participant and worksite supervisor in addressing concerns, barriers, and/or progress in training program.
• 3. To case manage Industry training or grant training workforce development programs. This could include oversight to DDSN and Ticket to Work individuals GIUMSC serves.
• 4. To meet individual persons placed, served, and certified monthly goals in addition to any objectives set forth as necessary.
• 5. To provide counseling, skill based training, work adjustment, and career guidance skills.
• 6. To work with eligible participants in developing and attaining desired goals by establishing goals, reviewing and monitoring progress, and then recording results.
• 7. To be knowledgeable of organizational practices, policies and procedures, and compliance with the same.
• 8. To complete timely and accurate weekly and/or monthly reports.
• 9. To oversee, complete and authorize participant timecards.
• 10. To document all activities through narrative, statistical and financial reporting where necessary
• 11. To manage participant files and provide accurate documentation for services, including progress and program completions and exit notes into CDS internal/external software.
• 12. To ensure participant records reflect the following in a timely manner: services provided (with backup documentation as needed), incentives awarded, progress of obtaining goals, necessary signatures and addressing barriers.
• 13. To facilitate and teach classes/workshops that enhances employability and work skills.
• 14. To develop, evaluate, and monitor each participant’s work performance to obtain maximum productivity and progress in training program.
• 15. To provide excellent customer service to both internal and external individuals
• 16. To assist participants with job referrals and job placement, including follow-up and retention services.
• 17. To develop and foster relationships with employers in order to find viable job opportunities, apprenticeships and/or work based learning opportunities for participants that align with strategic plans and objectives.
• 18. To travel as needed to meet the day-to-day activities for all participant services.
• 19. To maintain confidentiality of all records and files concerning the position and ensure HIPAA compliance.
• 20. To keep files safe and secure in designated areas.
• 21. To assist in following through with program evaluation and accountability.
• 22. To gain the knowledge, understanding, and keep in compliance with Safety policies and procedures.
• 23. To facilitate the gathering of participant, business, and referral agencies satisfaction through surveys.
• 24. To act as a liaison between Goodwill Industries and referral sources, such as Vocational Rehabilitation, Department of Disabilities and Special Needs, Department of Social Services, SHARE, United Way, Department of Employment and Workforce, WIOA, etc.
• 25. To provide coverage of Career Centers as determined by various staffing needs.
• 26. To perform all other duties as may be assigned.

Requirements

Education

Bachelor’s Degree in Human Services, Education, Social Work and/or Liberal Arts preferred or a combination of related experience and education.

Knowledge, Skills and Abilities

• Proficient and skilled in MS Office (Word, Excel, Access, PowerPoint) and Outlook
• Excellent oral and written communications skills
• Knowledge of social service and community agency practices
• Ability to network and develop partnerships with local employers
• Leadership Skills to inspire and successfully lead others
• Ability to:

o Read, write, speak, and understand English
o Carry out instructions in verbal and written format
o Communicate efficiently and effectively
o Interact and maintain good working relationships with individuals of varying social and cultural backgrounds, and people with disabilities
o Work extended hours and various schedules and travel frequently to local sites and work flexible hours.
o Work independently and demonstrate time management skills
o Maintain confidentiality