COSS Support Specialist, Gaston County

NC State University

Gastonia (NC)

On-site

USD 29,000 - 36,000

Full time

14 days+

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Job summary

NC State University is seeking a County Support Specialist in Gaston County to provide in-person office support, program marketing assistance, and routine administrative tasks for Extension staff and volunteers. The role requires strong computer skills, customer service, and the ability to multitask in a busy county office.

The position is full-time, with a typical Monday–Friday schedule, and involves in-person work with occasional evenings or weekends.

Qualifications

Graduation from high school and two years office assistance/secretarial experience or equivalent combination of training and experience.
Extensive knowledge of computer applications including Microsoft Office Suite and Google Suite.
Must have excellent interpersonal communication skills and the ability to provide excellent customer service.

Responsibilities

Provide specialized office support for staff and volunteers.
Assist with program marketing and event support tasks.
Perform administrative duties and help cover office functions as needed.

Skills

Microsoft Office Suite

Google Suite

Customer service

Organizational skills

Multitasking

Education

High school diploma

Tools

Web-page management

Social media publishing

Newsletter design

Job description

Position Information

Posting Number

Posting Number PG190832CE

Position Number

Position Number SC-00111887-0226

Position Type

Position Type NC Cooperative Extension

Department Information

Job City & State

Job City & State Gastonia, NC

Department

Department NCCE Gaston County

System Information

Working Title

Working Title COSS Support Specialist, Gaston County

Appointment

Appointment 12 Month Recurring

Job Type

Job Type Full-Time - Permanent

FTE

FTE 1.00

Position Information

Position Overview

The County Support Specialist is a member of the staff of the North Carolina Cooperative Extension Service ( NCCES ). The full-time County Support Specialist’s primary responsibility is to provide specialized office support for staff and volunteers, program marketing assistance, and some administrative support duties for Extension program areas.
The position duties reflect a relatively high degree of independence and accountability. Requires fluent computer and marketing skills, excellent customer service, and basic accounting skills.

Primary Function of Organizational Unit

North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and events, NC Cooperative Extension Field Faculty deliver unbiased, research-based information to North Carolina citizens.
For more information on Gaston County, you may visit their website at http://www.gastoncounty.us

Other Duties and Responsibilities

Duties and Responsibilities

The Extension Support Staff’s primary responsibility is to provide support to the Extension staff where assigned. The Extension Support Staff cooperates with colleagues in NCCES and with county leaders to perform assigned responsibilities. The performance of assigned responsibilities is governed by the philosophy, objectives, policies, and procedures of the NCCES

Other Work/Responsibilities

N/A

Number of Permanent Employees this Position Supervises

Number of Permanent Employees this Position Supervises 0

Percent of Time Spent

Percent of Time Spent 0%

Requirements and Preferences

Identify if the Position is Mandatory / Essential / Key

Identify if the Position is Mandatory / Essential / Key Not Applicable

Work Schedule

Work Schedule Monday - Friday 8:00am to 5 pm - business hours, occasionally evenings and weekends as requested. **This is an in-person position. Remote or hybrid work is not available for this role.

Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.

Department Required Skills

An extensive knowledge of computer applications is required, including Microsoft Office Suite and Google Suite. Must have a willingness to learn new relevant software programs as they become essential. Must be highly motivated and have strong organizational skills and the ability to multitask.
Communication Skills:
Must be able to greet office visitors and assist them with their concerns. Hand out appropriate educational materials to clientele as needed. Answer the phone in a correct manner and take messages. Make decisions that reflect the facts of a situation.
Teamwork:
Work effectively with co-workers to accomplish organizational goals and identify and resolve problems. Interact with all staff to help ease workload in other areas.Fiscal Management:
Handle fees and write receipts according to NCSU and county government procedures.
Marketing and Media:
Create marketing and media pieces as appropriate. Assist volunteers with special programs and requests.
General Office Tasks:
Back up Administrative Assistant & other staff members as needed. Cover the office during staff lunch breaks. May be working alone in the office.

Preferred Years Experience, Skills, Training, Education

Graduation from high school and two years office experience; or equivalent combination of training and experience.Experience in web-page management, social media content publishing, newsletter design, and preparation preferred.Must have excellent interpersonal communication skills and the ability to provide excellent customer service.

Required License or Certification

Valid Driver’s License and reliable, personal transportation required. Valid North Carolina driver’s license is required within 60 days of hire and must be maintained

Valid NC Driver's License required?

Valid NC Driver's License required? Yes

Commercial Driver's License Required?

Commercial Driver's License Required? No

Physical Required?

Physical Required? No

List any other medical/drug tests required

Recruitment

Recruitment Details

Anticipated Hiring Range

Anticipated Hiring Range Starting at $32,562 - commensurate with experience.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents