Career Center Specialist

Goodwill Industries of the Southern Rivers; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

The Career Center Specialist at Goodwill Industries of the Southern Rivers coordinates day-to-day activities in the career center to assist unemployed or underemployed individuals. Responsibilities include guiding clients to resources, setting up class schedules, and implementing job search and employability initiatives.

The ideal candidate communicates well, builds rapport with diverse audiences, and supports center services and community partnerships to improve outcomes for clients.

Qualifications

• Bachelor’s degree preferred; experience may be accepted in lieu of degree.
• 3–5 years of experience in a career services related field.

Responsibilities

• Greet and engage visitors and callers professionally and warmly.
• Coordinate production and distribution of MailChimp emails and maintain contact list.
• Obtain client information and track it in the client management system.
• Maintain familiarity with career center and community resources.
• Assist clients with using resources and provide guidance.
• Support marketing of Career Center services to local employers and agencies.
• Coordinate and contribute to the career center's services, events, and programs.
• Develop and facilitate Career Center orientation and classes.
• Schedule classes, arrange internal interviews, and reserve rooms.
• Refer clients to other Goodwill SR programs as appropriate.
• Data entry for client contact, retention calls, attendance, etc.
• Perform filing, photocopying, mass mailings and related tasks.
• Conduct outreach calls and surveys to clients.
• Collaborate with teammates to promote job openings and services.
• Ensure safe operation of equipment and facility by following safety standards.

Skills

Verbal communication

Written communication

Scheduling

Customer service

Public speaking

Teamwork

Data entry

Confidentiality

Education

Bachelor's degree in Psychology, Education, Business or related field

Tools

MailChimp

CRM software

Job description

The Career Center Specialist is responsible for coordinating the day-to-day activities within the Goodwill Industries of the Southern Rivers (GoodwillSR) career center with the focus of assisting and providing resources to individuals who are unemployed or underemployed. Responsibilities include aiding individuals with resources available in the career center and community, setting up class schedules, and implementing initiatives that are designed to positively impact and enhance the job search and employability skills of career center clients.

The ideal Career Center Specialist has excellent verbal and written communication skills and has the ability to quickly and effectively develop a rapport with a wide variety of audiences.

ESSENTIAL FUNCTIONS

• Greet and engage visitors and callers professionally and warmly. Perform general reception services, including answering telephones and taking messages.
• Coordinate the production and distribution of MailChimp emails and maintain contact list.
• Obtain client information and track it appropriately in the organization’s client management system.
• Maintain familiarity with the resources that the career center provides as well as community resources.
• Assist clients with using the career center’s resources; answer questions and give appropriate guidance.
• Support opportunities to market and promote Career Center services to local employers, social service agencies and government entities.
• Coordinate and/or contribute to the career center’s services, events, and programs.
• Contribute to the development and facilitation of Career Center orientation and classes.
• Assist in scheduling of classes, setting up internal interviews, and reserving training and interview rooms.
• Refer clients to other Goodwill SR programs and partner resources as appropriate.
• Assist with data entry to add information to the client management system for client contact, retention calls, class attendance, etc.
• Perform filing, photocopying, mass mailings and other related activities.
• Conduct telephone surveys, retention phone calls, and client outreach calls.
• Work collectively with the center’s other team members to advertise and promote job openings, financial services, and more to clients.
• Ensure safe operations of equipment and facility by following and communicating safety standards.
• Actively participate in work groups as assigned.

Requirements

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Psychology, Education, Business, or a related field; preferred. Experience may be accepted in lieu of degree.
• 3 – 5 years experience in a career services related field.

KNOWLEDGE, SKILL & ABILITIES

• Capacity to learn and develop strong helping skills
• Telephone, public relations, and hosting skills
• Excellent composition, grammar, and spelling
• Strong communication skills, including leading/facilitating groups
• Effective human relations, interpersonal and problem solving skills.
• Ability to work effectively independently and in a team environment
• Unquestionable ability to maintain and protect confidential information
• Prompt, timely completion of work assignments
• Ability to model impeccable work ethics, initiative, good analytical skills and judgment.
• Strong planning and organizational skills.
• High level of energy, motivation, persistence and positive attitude.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.