Regional Support Officer – South West

Royal Agricultural Benevolent Institution; United States; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

28 days annual leave

Nest pension scheme enrollment

Life assurance from day one

Employee Assistance Programme

On site parking

Job summary

Royal Agricultural Benevolent Institution (RABI) is seeking a dedicated caseworker to deliver high-quality information, advice and guidance to farming families. You will conduct holistic needs assessments, manage caseloads, collect evidence for grants and support service users with welfare benefits.

Travel to service users may be required, with a supportive team environment and safeguarding focus. The role emphasizes collaboration with external agencies, accurate CRM logging, and contributing to

Qualifications

• Experience providing services to vulnerable service users.
• Knowledge of state benefits and related services.
• Ability to manage a diverse caseload and keep records.
• Excellent communication and rapport building.
• Ability to develop practical plans with service users.
• Strong problem solving in complex situations.
• Knowledge of data protection principles.
• Safeguarding knowledge and best practice.
• IT software skills and adaptability to systems.
• Flexible and collaborative problem solving.
• Ability to work flexibly per team needs.

Responsibilities

• Provide high quality information, advice and guidance empathetically.
• Maintain up-to-date welfare/benefits knowledge and advise accordingly.
• Conduct holistic needs assessments.
• Manage caseloads and action plans with service users.
• Collate evidence for grants, ensure criteria met, progress applications.
• Provide face-to-face support when needed.
• Collaborate with partner agencies and attend meetings.
• Liaise with partners and follow up on actions.
• Log cases in the CRM accurately and timely.
• Address safeguarding concerns per policy.
• Contribute to development of the Service Delivery team.
• Work collaboratively to solve problems.

Skills

Empathetic communication

Caseload management

Benefits knowledge

Data protection

Safeguarding knowledge

IT software skills

Problem solving

Collaboration

Flexibility

Planning & organisation

Education

Health and social care qualification

Tools

CRM software

Job description

We are RABI – the farmers' charity

We support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.

At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, we’ve delivered around £¼ billion in direct financial support to the farming community. Today, our wrap-around support services are evolving to reach more people before crisis hits.

Together, we’re on a journey to help shape a future our farmers deserve.

KEY PURPOSE:

To work as part of a team that provide high-quality casework and grant applications to farming people that come to RABI for support.

KEY RESPONSIBILITIES:

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Maintain up-to-date knowledge of welfare and benefits legislation, ensuring awareness of any changes that may affect beneficiaries or service delivery.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABI’s internal grants process.
• Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
• Collaborate with other agencies/service providers who can offer additional support options and attend meetings when required and in collaboration with RSM/SRSM.
• Liaise with partners, ensuring that agreed actions are followed up.
• Log and communicate details of cases within the CRM system, in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and elevate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.
• Attend all internal and external meetings as required.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.

PERSON SPECIFICATION:

Essential

• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
• Excellent communication skills, being able to establish rapport and build trust quickly.
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Excellent problem-solving and critical thinking abilities, particularly in complex situations
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution-focussed.
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience providing support remotely.
• Relevant qualifications in health and social care.

Other

Use of own car, ability to travel to support service users/attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS:

• 28 days annual leave plus bank holidays (based on full-time working).
• Enrolment to Nest on commencement of employment and the opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.