Support Worker - Tenanted Services

Southend Care; Illinois; On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Induction training

Ongoing development

Career progression

Make a difference in lives

Job summary

Southend Care is seeking a dedicated Support Worker to assist tenants in living independently and making informed choices. You will work with tenants, families, health professionals and partners to deliver high-quality, person-centred support across services.

Role involves activities to promote dignity, rights and wellbeing, including daily living skills, community access, and coordinated care planning. Commitment to safeguarding and flexibility to work shifts is essential.

Qualifications

• Warm, respectful and compassionate approach.
• Commitment to promoting independence and choice.
• Good communication and interpersonal skills.
• Ability to build professional relationships.
• Maintain confidentiality and professional boundaries.
• Good organisational skills and attention to detail.
• Record-keeping and clear communication.
• Teamwork with professionals.
• Willingness to undertake training and develop skills.
• Understanding safeguarding and protecting vulnerable adults.
• Flexible and positive in varied environments.
• Previous health/social care experience is desirable but not essential.
• Literacy and numeracy to GCSE C/Level 4.

Responsibilities

• Build positive relationships with the people we support.
• Help tenants make informed choices and develop independence.
• Assist access to community services and activities.
• Support with daily living skills and personal development.
• Act as a key worker for care plans and reviews.
• Assist with risk assessments and adherence to plans.
• Support budgeting and keeping financial records.
• Help with benefits and paperwork as required.
• Administer or prompt medication per procedures.
• Provide personal care while maintaining dignity and privacy.
• Accompany to appointments, courses and activities.
• Coordinate with families and professionals for holistic care.
• Support health, cultural and spiritual needs and advocacy.
• Maintain a clean, safe venue and secure belongings.
• Keep accurate digital records and provide handovers.
• Report safeguarding concerns promptly.
• Respect confidentiality and boundaries.
• Work as part of a team and support the service lead.
• Undertake training and develop professionally.
• Promote Southend Care values and rights of people we support.

Skills

Empathy

Communication

Teamwork

Record-keeping

Safeguarding

Flexibility

Independence support

Education

Level 2 Health and Social Care

Level 3 Health and Social Care

Job description

This is a rewarding opportunity for someone who wants to make a genuine difference to people's lives by supporting tenants to live as independently as possible, make their own choices, and participate fully in their home and community.

The role is based across our tenanted services, and no two days are necessarily the same. You will work alongside tenants, colleagues, families, health professionals and other partner agencies to provide high-quality, person-centred support.

About The Role

As a Support Worker, you will provide practical, emotional and personal support that promotes independence, choice, dignity, rights and wellbeing.

Your Responsibilities May Include

• Building positive, professional and trusting relationships with the people we support.
• Supporting tenants to make informed choices and develop their independence, confidence and self-advocacy skills.
• Supporting people to access their local community, services and facilities.
• Supporting tenants with everyday living skills and developing their knowledge, skills and confidence for the future.
• Acting as a key worker where required and contributing to the development, implementation and review of individual support and care plans.
• Supporting with risk assessments and ensuring support is delivered in accordance with agreed plans.
• Supporting tenants with budgeting, managing finances and maintaining accurate financial records.
• Supporting with benefits and completing relevant paperwork where required.
• Administering or prompting medication in accordance with training, individual support plans and organisational procedures.
• Providing personal care where required, always maintaining dignity, privacy and respect.
• Supporting tenants to attend appointments, courses, activities, holidays and trips in accordance with their choices and wishes.
• Working alongside families, health professionals and other external agencies to provide coordinated support.
• Supporting tenants with their health, medical, cultural and spiritual needs and providing advocacy where appropriate.
• Maintaining a safe, clean and welcoming environment.
• Ensuring tenants' belongings and personal property are treated with care and respect.
• Maintaining accurate, factual and timely digital records.
• Providing effective handovers and ensuring important information is communicated appropriately.
• Recognising and reporting safeguarding concerns, incidents and other issues in accordance with organisational and local safeguarding procedures.
• Maintaining confidentiality and professional boundaries at all times.
• Working as part of a team and contributing positively to the overall running of the service.
• Supporting the Service Lead in maintaining and developing a high-quality service.
• Undertaking training and contributing to your own professional development.
• Promoting Southend Care's values, principles and the rights and interests of the people we support.

The role may also involve undertaking other reasonable duties requested by the Service Lead which contribute to the effective delivery of the service.

About You

We are looking for people who genuinely care about supporting others and who share our commitment to person-centred practice, independence and empowerment.

You Will Ideally Have

• A warm, respectful and compassionate approach.
• A genuine commitment to promoting independence and choice.
• Good communication and interpersonal skills.
• The ability to build professional and positive relationships.
• The ability to maintain confidentiality and professional boundaries.
• Good organisational skills and attention to detail.
• The ability to keep accurate records and communicate information clearly.
• The confidence to work as part of a team and alongside other professionals.
• A willingness to undertake training and develop your knowledge and skills.
• An understanding of safeguarding and the importance of protecting vulnerable adults.
• A flexible and positive approach to working in a varied support environment.
• Previous experience in health or social care, learning disabilities, supported living or a similar setting is desirable but is not essential. We will consider applicants based on their values, transferable skills, suitability for the role and willingness to learn.
• A Level 2 or Level 3 qualification in Health and Social Care is desirable but not essential.
• Literacy and numeracy to at least GCSE grade C/Level 4 in English and maths, or equivalent.
• Ability to work flexibly, including evenings, weekends, bank holidays and sleep-ins.

Driving and travel

The role may involve supporting tenants across different services and helping people access appointments, community activities, courses, and trips.

A full UK driving licence and access to suitable transport would be desirable.

What We Offer

• 37.5 hours per week, full time
• Comprehensive induction and role-specific training
• Ongoing training and development opportunities
• Opportunities to develop your career within social care
• The opportunity to make a genuine difference to people's lives

Southend Care is committed to safeguarding and promoting the welfare, rights and dignity of the people we support.

Appointment will be subject to appropriate pre-employment checks, including identity and right-to-work checks, references and an appropriate Disclosure and Barring Service (DBS) enhanced check.

Please note that Southend Care is unable to provide visa sponsorship for this position. Applicants must already have the right to work in the UK for the full-time hours required for this role and be able to provide appropriate evidence of their right to work as part of the recruitment process.

We are committed to equality, diversity, and inclusion and welcome applications from people from all backgrounds. We will consider reasonable adjustments throughout the recruitment process and, where appropriate, in the workplace.

Join Southend Care

If you are compassionate, dependable and passionate about helping people live more independent and fulfilling lives, we would love to hear from you.