Regional Support Manager

Sunstates Security; Charlotte (NC); On-site; USD 51,000 - 63,000; Full time

Job summary

Sunstates Security is hiring a Regional Support Manager to be based out of Charlotte, NC. The role provides regional support across operations, customer service, recruiting, and safety, aligning with Sunstates' objectives.

The position offers a base salary of $57,000 plus a performance-based bonus, medical, dental, and vision insurance, PTO, 401k plan with company match, tuition assistance, and more.

Qualifications

• 2+ years recruiting and administrative experience.
• Excellent organizational, communication and time management skills.
• MS Office proficiency; experience with a payroll system and with an Applicant Tracking System (ATS).
• Ability to travel occasionally to visit all local site locations.

Responsibilities

• Identify high-potential candidates whose skills, culture, motivation and ambition align with our needs.
• Work with management to identify internal hiring needs and create job descriptions.
• Conduct full interview process: phone, in-person, background and reference checks.

Skills

Recruiting

Administration

Organizational skills

Communication

Travel

Education

Associate's degree

Bachelor's degree

Tools

MS Office

Electronic payroll system

Applicant Tracking System (ATS)

Job description

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description

Sunstates Security is currently hiring a Regional Support Manager to be based out of our regional office in Charlotte, NC. This position is responsible for providing support in the region to include operations, customer service, recruiting, and security & safety in accordance with Sunstates' objectives.

This position offers a base salary of $57,000 - PLUS a performance-based bonus, medical, dental, and vision insurance, PTO, 401k plan with company match, tuition assistance, and more.

General Responsibilities

• Identify and recruit high-potential candidates whose skills, culture, motivation and ambition align with our company’s needs
• Work with management to identify internal hiring needs, understand job requirements, and create job descriptions when needed
• Conduct full interview process with promising candidates as needed: phone interview, in-person interview, background and reference checks
• Assist with the on-boarding process for new hires: track pre-employment paperwork, create offer letters, liaise with HR department, etc
• Continuously update Application Tracking System with relevant information: interview notes, resumes, salary, employment data, etc
• Utilize social media (LinkedIn, Twitter, Facebook, etc.) to advertise our open positions and connect with relevant candidates
• Attend local networking events and job fairs to interact with potential candidates
• Maintain proper licensing for employees in the state
• Run Overtime (OT) and Turnover (TO) reports, assist with reducing OT and TO in order to maintain company standards
• Complete safety and accident reporting
• Review schedules and submit payroll
• Complete QA audits at client sites as well as regional office
• Respond to Unemployment hearings electronically via ADP
• Order uniforms and equipment as needed
• Submit termination reports with backup documentation when appropriate
• Coordinate new hire completion of Sunstates Security Orientation and SOLO
• Ensure proper training & education records are complete and saved in the personnel file
• Assist with employee questions/training on eHub, LMS, Post Orders, etc.

Qualifications

• 2 or more years of related recruiting and administrative experience
• Excellent organizational, communication and time management skills
• Computer literacy in MS Office, experience with an electronic payroll system and experience with an Applicant Tracking System
• Ability to travel occasionally to visit all local site locations

Education, Experience, and Skillsets Desired

• Associate's or Bachelor's degree highly preferred
• Minimum two (2) years of recruiting or administrative experience
• Proficiency with the Microsoft Office Suite, including Outlook
• Ability to work cohesively and collaboratively in a team-oriented environment
• Team player and people-oriented personality
• Ability to multitask in a fast-paced environment