Security Operations Manager

Sunstates Security; Hopedale (MA); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Tuition assistance

Monthly vehicle allowance

Job summary

Sunstates Security is seeking an Operations Manager to lead our Massachusetts region (Hopedale/Framingham). You will oversee daily security operations, staff development, payroll and scheduling, client relations, and onboarding.

The role offers medical, dental, vision coverage, a 401(k) with company match, PTO, tuition assistance, and a monthly vehicle allowance with mileage reimbursement. The ideal candidate will have 3+ years of security leadership experience, strong organizational skills, and

Qualifications

• 3+ years of related management and leadership in the security industry, law enforcement, or military.
• Bachelor's degree preferred.
• Strong organizational, leadership, communication, and time management skills.
• Experience with scheduling software.
• Valid driver’s license and good driving record.

Responsibilities

• Lead daily operations for security sites in the Massachusetts region.
• Train and motivate supervisory staff; ensure policy adherence.
• Oversee payroll, scheduling, and invoicing processes.
• Coordinate with Regional Manager to set regional goals and drive business opportunities.
• Hire, onboard, and manage site staff; visit sites for training and audits.
• Maintain security operations manuals and ensure compliance.

Skills

Leadership

Management

Recruiting

Scheduling

Payroll

Customer service

Communication

MS Office

Travel readiness

Team motivation

Education

Bachelor's degree preferred

Tools

Scheduling software

Payroll system

Job description

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our Massachusetts region in the Hopedale, Framingham area.

The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers.

This position offers a salary of $72,000 in addition to a monthly vehicle allowance plus mileage, an annual performance-based bonus, full medical, dental and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance and more.

The Operations Manager will be responsible for:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice.
• Enter weekly payroll into the payroll system.
• Confirm all billing is correct by reviewing weekly SAR reports, invoices, and communicating with accounts receivable.
• Reviewing weekly scheduling and setting up schedules in advance.
• Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal.
• Conducting regular in-person meetings with clients.
• Respond to personnel concerns and resolve them within a timely manner.
• Coordinating with the Regional Manager and Regional Director to establish regional goals and objectives.
• Working with sales and marketing to identify and develop new business opportunities.
• Conducting interviews, hiring, and completing the employee onboarding process into the system, including collecting new hire paperwork and uploading documents for processing.
• Visiting sites to follow up on employee training and completing employee surveys for new hires.
• Completing monthly required site visits and audits in accordance with the Quality Assurance program.
• Weekly review of Compliance, such as Security licensing, Training and CPR and setting up CPR training for new hires.
• Updating Security Operations Manuals.
• Set up security tour system and monitor security patrols
• Acknowledging employees for their outstanding job performance.
• Assist other Managers with new start-ups and covering PTO.
• Work on creating schedules for new hires and managing team schedules.
• Attend and set job fairs for hiring.
• Manage security team and provide support to security staff.
• Work on new service start up on new accounts.
• Communicate with customers on hiring needs.
• Communicate with the Sunstates management team.

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement, or military.
• Experience in hiring, management, and recruiting.
• Excellent organizational, leadership, communication, and time management skills.
• Strong Computer proficiency with MS Office products.
• Experience with scheduling software.
• Ability to travel to other areas to assist in start-ups and operational needs.
• Valid driver’s license and good driving record.
• Have reliable transportation.
• Ability to travel and regularly visit all site locations in the area.
• Flexibility to be on call as needed during all shifts.
• May perform other duties or areas as assigned by Management and in coordination with the Regional Manager.