Regional Support Lead - Member Experience

Altura-Credit-Union; Riverside (CA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Vacation days

Sick days

Holidays

Birthday & Anniversary Day Off

Community volunteer events

Social events & outings

Discounted employee perks

Résumé du poste

Altura Credit Union is seeking a Regional Support Supervisor to coach and supervise branch staff, ensuring warm, positive Member experiences at every interaction. The role requires upholding Core Values and owning the Member experience from start to finish.

The supervisor will train tellers and front-line staff, balance cash, review transactions, and support branch operations to minimize wait times and enhance service quality. Likely a full-time on-site position at a California branch.

Qualifications

• Experience in financial services preferred or required.
• Strong customer service and communication skills.
• Ability to supervise and coach branch staff.
• Notary Public commission required.

Responsabilités

• Ensure accurate Symitar processing and maintain compliance with policies and procedures.
• Assist with all branch operations and staff training.
• Promote exceptional Member service and drive customer satisfaction scores.
• Approve branch transactions within guidelines and cash limits.
• Open/close branch and maintain professional appearance and organization.
• Support branch staff in delivering Start to Finish Member service.

Connaissances

Customer service

Team supervision

Cash handling

Formation

High school diploma or equivalent

Outils

Symitar system

Description du poste

Altura Credit Union is seeking a Regional Support Supervisor to coach and supervise branch staff, ensuring warm, positive Member experiences at every interaction. The role requires upholding Core Values and owning the Member experience from start to finish.

The supervisor will train tellers and front-line staff, balance cash, review transactions, and support branch operations to minimize wait times and enhance service quality. Likely a full-time on-site position at a California branch.