Regional Support Supervisor

Altura-Credit-Union

Riverside (CA)

On-site

USD 65,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Vacation days

Sick days

Holidays

Birthday & Anniversary Day Off

Community volunteer events

Social events & outings

Discounted employee perks

Job summary

Altura Credit Union is seeking a Regional Support Supervisor to coach and supervise branch staff, ensuring warm, positive Member experiences at every interaction. The role requires upholding Core Values and owning the Member experience from start to finish.

The supervisor will train tellers and front-line staff, balance cash, review transactions, and support branch operations to minimize wait times and enhance service quality. Likely a full-time on-site position at a California branch.

Qualifications

Experience in financial services preferred or required.
Strong customer service and communication skills.
Ability to supervise and coach branch staff.
Notary Public commission required.

Responsibilities

Ensure accurate Symitar processing and maintain compliance with policies and procedures.
Assist with all branch operations and staff training.
Promote exceptional Member service and drive customer satisfaction scores.
Approve branch transactions within guidelines and cash limits.
Open/close branch and maintain professional appearance and organization.
Support branch staff in delivering Start to Finish Member service.

Skills

Customer service

Team supervision

Cash handling

Education

High school diploma or equivalent

Tools

Symitar system

Job description

SUMMARY

The Regional Support Supervisor is responsible for ensuring that every Member, every time receives a warm and positive Altura Credit Union experience. Assists with coaching and supervising team members while motivating the branch staff to innovatively meet and exceed Member’s expectations by consistently applying Altura Credit Union’s Core Values. Displays Altura Credit Union’s Core Values (Caring, Curiosity, Community, Courage, and Resilience) to both external and internal Members. Takes ownership of every Member, every time and provides “Start to Finish” Member service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adheres to compliance issues, policies, and procedures to preserve the operational integrity of the branch network. Accurately performs Symitar functions, assists with certifications, reviews, verifications, inspections, balances the vault and TCR’s, and ensures cash limits are adhered to and sufficient currency and coin are maintained to service Members.
Functions in any operational role necessary to expedite Member transactions and ensure Member wait times are minimal to include teller, new accounts, fraud processing, loan signings, wire transfers, Member research, and assisting at the Welcome Center.
Demonstrates excellence in Member service to ensure continuous improvement as identified in overall Member survey scores.
Effectively assists with on-the-job training for new Tellers, Branch Services Representatives, and Financial Services Representatives which includes cash drawer handling and balancing, negotiable instruments, opening new accounts, cross selling for referrals, and other products.
Assists team members with difficult internal transactions or Member inquiries. Approves checks, new memberships/accounts, and other transactions according to established guidelines and limits.
Assists with opening and closing the branch.
Preserves the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness, and organization.

SUPERVISORY RESPONSIBILITIES

Assists with supervising the branch staff. Carries out supervisory responsibilities in accordance with related policies, procedures, applicable state and federal laws, and the credit union’s strategic plan.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required.
Minimum of three (3) years’ experience in the financial services industry required.
Prior experience handling cash required.
Notary Public commission required.

Why Altura?

WORK-LIFE BALANCE