Regional Staffing Manager (58675)

Interim HealthCare; Madison (WI); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Interim HealthCare is seeking a Regional Staffing Manager who ensures staffing needs are handled quickly with clear communication between facility partners, field staff, and the internal team.

This role focuses on exceptional customer service, problem solving, and building relationships while keeping a busy operation organized and responsive.

Remote work may be considered for candidates far from a branch; some in-office presence may be required; weekly on-call rotation and on-call pay apply.

Qualifications

• At least one year of experience in customer service, staffing, scheduling, healthcare operations, leadership, recruiting, or a related role.
• Current driver’s license.
• Current CPR certification, or ability to obtain.
• Associate’s or Bachelor’s degree preferred, but not required.

Responsibilities

• Serve as a main point of contact for facility partners and staffing employees.
• Provide excellent customer service through timely, professional, and helpful communication.
• Respond to staffing requests, schedule changes, call-offs, and urgent coverage needs.
• Build strong relationships with facility contacts by being responsive, reliable, and easy to work with.
• Communicate with field staff regarding schedules, expectations, availability, and shift commitments.
• Match qualified healthcare professionals to open shifts based on client needs and employee availability.
• Support employee engagement, retention, and accountability through consistent follow-up.
• Assist with recruiting, onboarding, credentialing, and employee file compliance.
• Partner with internal leaders to improve staffing processes, client satisfaction, and service delivery.
• Participate in a weekly on-call rotation to support after-hours staffing needs.

Skills

Customer service

Communication

Relationship building

Organizational skills

Problem solving

Multitasking

Education

Associate degree preferred

Job description

Job Details: Job Location: GLHP Remote - MADISON, WI 53713, Position Type: Full Time, Education Level: Other, Salary Range: $20.00 - $25.00 Salary, Job Shift: Any, Regional Staffing Manager

Healthcare Staffing | Customer Service | Scheduling | Employee Support

About the Role

Interim HealthCare is looking for a Regional Staffing Manager who knows that great staffing starts with great customer service.

This role is the connection point between our healthcare facility partners, our field staff, and our internal team. You will help make sure staffing needs are handled quickly, communication is clear, and both clients and employees feel supported.

This is a great fit for someone who enjoys helping people, solving problems, building relationships, and keeping a busy operation organized. Staffing can move fast, and schedules can change quickly, so we need someone who can stay calm, communicate well, and follow through.

If you are the person people trust to “get it handled,” you will probably do well here.

What You’ll Do

As a Regional Staffing Manager, you will:

• Serve as a main point of contact for facility partners and staffing employees
• Provide excellent customer service through timely, professional, and helpful communication
• Respond to staffing requests, schedule changes, call-offs, and urgent coverage needs
• Build strong relationships with facility contacts by being responsive, reliable, and easy to work with
• Communicate with field staff regarding schedules, expectations, availability, and shift commitments
• Match qualified healthcare professionals to open shifts based on client needs and employee availability
• Support employee engagement, retention, and accountability through consistent follow-up
• Assist with recruiting, onboarding, credentialing, and employee file compliance
• Partner with internal leaders to improve staffing processes, client satisfaction, and service delivery
• Participate in a weekly on-call rotation to support after-hours staffing needs

What Makes Someone Successful in This Role

• Customer-service minded and people-focused
• Friendly, professional, and responsive
• Comfortable communicating by phone, text, and email
• Organized and able to manage multiple priorities at once
• Calm when schedules change or urgent needs come in
• Strong with follow-up and follow-through
• Comfortable supporting employees while also holding them accountable
• Able to build trust with clients, field staff, and internal team members
• Solutions-focused when things do not go according to plan

Compensation & Work Structure

• Salary range: $20to $25 an hour based on experience
• Candidates within a reasonable commuting distance of a branch location may be expected to work in-office
• Remote work may be considered for candidates who live more than 100 miles from a branch location
• Weekly on-call rotation required
• On-call pay is provided as a daily rate
• Estimated additional on-call compensation is approximately $225 per week

Requirements

• At least one year of experience in customer service, staffing, scheduling, healthcare operations, leadership, recruiting, or a related role
• Current driver’s license
• Current CPR certification, or ability to obtain
• Associate’s or Bachelor’s degree preferred, but not required
• Healthcare, staffing, home care, long-term care, call center, recruiting, or scheduling experience is a plus

Why Join Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation’s first home care company and one of the most recognized names in healthcare services.

At Interim, our staffing team helps healthcare facilities get the support they need and helps healthcare employees stay connected, informed, and successful. Our Regional Staffing Managers are often the first call when a client needs help, when an employee has a question, or when a schedule needs attention.

We are looking for someone who can represent Interim well, communicate with care, and help create a staffing experience that clients and employees can count on.

If you enjoy people, problem-solving, customer service, and being the person others trust to get things handled, this role may be a great fit.

Equal Opportunity Employer

Interim HealthCare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, veteran status, or any other protected status.