Regional Staffing Manager

Interim-Healthcare; Madison (WI); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Interim HealthCare seeks a Regional Staffing Manager to connect healthcare facility partners, field staff, and internal teams. You will ensure staffing requests are handled quickly, with clear communication and strong relationships.

The role emphasizes problem-solving, organization, and calm under changing schedules, with on-call duties and a chance to influence staffing processes and client satisfaction.

Qualifications

• At least 1 year of experience in customer service, staffing, scheduling, healthcare operations, leadership, recruiting, or related role.
• Experience in a fast-paced staffing or home care environment is a plus.
• Education preferred but not required; degrees valued but not mandatory.

Responsibilities

• Serve as main contact for facility partners and staffing employees.
• Provide timely, professional communication to support staffing requests and changes.
• Match qualified healthcare professionals to open shifts based on client needs and availability.
• Support employee engagement, onboarding, credentialing, and file compliance.
• Participate in weekly on-call rotation to support after-hours staffing needs.

Skills

Customer service

Scheduling

Communication

Relationship building

Education

Associate or Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

Regional Staffing ManagerHealthcare Staffing | Customer Service | Scheduling | Employee SupportAbout the RoleInterim HealthCare is looking for a Regional Staffing Manager who knows that great staffing starts with great customer service.This role is the connection point between our healthcare facility partners, our field staff, and our internal team. You will help make sure staffing needs are handled quickly, communication is clear, and both clients and employees feel supported.This is a great fit for someone who enjoys helping people, solving problems, building relationships, and keeping a busy operation organized. Staffing can move fast, and schedules can change quickly, so we need someone who can stay calm, communicate well, and follow through.If you are the person people trust to “get it handled,” you will probably do well here.What You’ll DoAs a Regional Staffing Manager, you will:Serve as a main point of contact for facility partners and staffing employeesProvide excellent customer service through timely, professional, and helpful communicationRespond to staffing requests, schedule changes, call-offs, and urgent coverage needsBuild strong relationships with facility contacts by being responsive, reliable, and easy to work withCommunicate with field staff regarding schedules, expectations, availability, and shift commitmentsMatch qualified healthcare professionals to open shifts based on client needs and employee availabilitySupport employee engagement, retention, and accountability through consistent follow-upAssist with recruiting, onboarding, credentialing, and employee file compliancePartner with internal leaders to improve staffing processes, client satisfaction, and service deliveryParticipate in a weekly on-call rotation to support after-hours staffing needsWhat Makes Someone Successful in This RoleYou will do well in this role if you are:Customer-service minded and people-focusedFriendly, professional, and responsiveComfortable communicating by phone, text, and emailOrganized and able to manage multiple priorities at onceCalm when schedules change or urgent needs come inStrong with follow-up and follow-throughComfortable supporting employees while also holding them accountableAble to build trust with clients, field staff, and internal team membersSolutions-focused when things do not go according to planCompensation & Work StructureSalary range: $55,000 to $65,000 annually, based on experienceCandidates within a reasonable commuting distance of a branch location may be expected to work in-officeRemote work may be considered for candidates who live more than 100 miles from a branch locationWeekly on-call rotation requiredOn-call pay is provided as a daily rateEstimated additional on-call compensation is approximately $225 per weekRequirementsAt least one year of experience in customer service, staffing, scheduling, healthcare operations, leadership, recruiting, or a related roleCurrent driver’s licenseCurrent CPR certification, or ability to obtainAssociate’s or Bachelor’s degree preferred, but not requiredHealthcare, staffing, home care, long-term care, call center, recruiting, or scheduling experience is a plusWhy Join Interim HealthCare?Founded in 1966, Interim HealthCare is the nation’s first home care company and one of the most recognized names in healthcare services.At Interim, our staffing team helps healthcare facilities get the support they need and helps healthcare employees stay connected, informed, and successful. Our Regional Staffing Managers are often the first call when a client needs help, when an employee has a question, or when a schedule needs attention.We are looking for someone who can represent Interim well, communicate with care, and help create a staffing experience that clients and employees can count on.If you enjoy people, problem-solving, customer service, and being the person others trust to get things handled, this role may be a great fit.Equal Opportunity EmployerInterim HealthCare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, veteran status, or any other protected status.