Regional Services Operations & Customer Success Specialist

KLA-Belgium; Beaverton, Hillsboro (OR, OR); On-site; USD 35,817 - 59,236; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Tuition reimbursement

Paid time off

Job summary

KLA in Oregon seeks an experienced administrative professional to support service and sales teams, maintain CRM data, and contribute to billing accuracy. The role requires a general degree, a minimum of two years in admin or customer service, and comfort with English in a fast-paced environment.

The candidate will work in the Hillsboro/Beaverton area, collaborating with cross-functional teams, while supporting key revenue and contract objectives.

Qualifications

• General degree required.
• Minimum 2 years of admin or customer service experience.
• Strong numerical sense and detail orientation.
• Proficient in SAP and CRM systems.
• Proficient with Excel including VLOOKUP and Pivot Tables.
• Able to work independently and communicate effectively in English.

Responsibilities

• Maintain direct contact with customers before and after service delivery to support a positive experience.
• Support service and sales teams by maintaining strong CRM records and relationships.
• Coordinate with cross-functional teams to meet revenue and contract objectives.
• Ensure accurate records of service events, reporting and billing processes.
• Assist with SOX controls and revenue recognition related processes.

Skills

Communication skills

Independent worker

English fluency

Numbers-oriented

Education

General degree

Tools

SAP

CRM system

Excel (VLOOKUP, Pivot)

Job description

KLA in Oregon seeks an experienced administrative professional to support service and sales teams, maintain CRM data, and contribute to billing accuracy. The role requires a general degree, a minimum of two years in admin or customer service, and comfort with English in a fast-paced environment.

The candidate will work in the Hillsboro/Beaverton area, collaborating with cross-functional teams, while supporting key revenue and contract objectives.