Regional Services Operations Coordinator

KLA; Beaverton (OR); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Employee stock purchase program

Job summary

KLA in Hillsboro-Beaverton, OR is seeking an administrative/customer service professional to support service and sales teams, maintain CRM records, and assist in revenue-related processes. This role emphasizes accuracy, reporting, and cross-functional collaboration.

Ideal candidates have at least 2 years in admin or customer service, strong Excel skills (VLOOKUP, Pivot), experience with SAP/CRM, and excellent communication in English.

Qualifications

• General degree required.
• At least 2 years in admin or customer service.
• Proficient with Excel (Vlookup, Pivot).
• Experience with SAP and CRM systems preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Maintain direct contact with customers before and after service delivery to support a positive experience.
• Develop and maintain customer relationships using CRM practices.
• Collaborate with field service, operations, finance, sales, and other teams to meet service revenue and renewal goals.
• Coordinate with customers and internal stakeholders to capture accurate service events and issues.
• Maintain records of service activities, reports, and business metrics in SAP CRM and other systems.
• Produce management reports, dashboards, and operational metrics for leadership.

Skills

Excel proficiency

Attention to numbers

Communication skills

Independence

English fluency

Education

General degree

Tools

SAP

CRM system

Job description

KLA in Hillsboro-Beaverton, OR is seeking an administrative/customer service professional to support service and sales teams, maintain CRM records, and assist in revenue-related processes. This role emphasizes accuracy, reporting, and cross-functional collaboration.

Ideal candidates have at least 2 years in admin or customer service, strong Excel skills (VLOOKUP, Pivot), experience with SAP/CRM, and excellent communication in English.