Regional Service Technician

Paycom; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Integrated Protection Services (IPS) in Columbus, OH is seeking a Regional Service Technician to oversee security system installations and provide top-tier service for clients. You will lead projects from start to finish, coordinate with clients and subcontractors, and ensure safety and high-quality workmanship on Access Control and CCTV systems across the region.

The role emphasizes problem solving, hands-on installation, and ongoing maintenance, with after-hours work as needed and

Qualifications

• 3–5 years in a technical or security industry‑related role.
• Ability to read blueprints, specifications, contracts, and schedules.
• 3–5 years of experience with access control systems (Lenel, DMP, Bosch)
• OSHA-10 hour certification (First Aid and CPR certification required).
• Ability to work independently with minimal supervision and make critical decisions.
• Strong interpersonal skills for internal teams and clients.
• Comfort using Microsoft Word, Excel, and company‑specific software.
• Physical ability to bend, kneel, stoop, crawl, climb ladders, and lift up to 75 lbs.
• Must pass a background check and maintain a clean driving record.

Responsibilities

• Lead & execute installation, programming, and servicing of security access control systems (Lenel, DMP, Bosch).
• Prioritize safety and halt work if risks are present, maintaining a safe job site.
• Service and maintain security and access control systems at client sites, ensuring smooth integration for new installations.
• Conduct on‑site reviews, develop punch lists, and address quality issues.
• Collaborate with clients, internal teams, and subcontractors for seamless communication and execution.
• Complete required training and obtain necessary product certifications.
• Be available for after‑hours or weekend work as project demands.
• Navigate company software for job details, documentation, and communication.

Skills

Technical experience

Read blueprints

Problem solving

Customer service

Tech-savvy

Physical readiness

Education

OSHA-10 certification

Tools

Microsoft Word

Excel

Company software

Job description

Job Details: Job Location: Columbus Office - Columbus, OH 43123, Position Type: Full Time, Integrated Protection Services (IPS) is seeking a dynamic and hands‑on Regional Service Technician to lead security system installations and ensure top‑tier service for our clients. If you thrive in a fast‑paced environment, enjoy problem‑solving, and have a passion for security technology, this role is for you!

As a Regional Service Technician, you will oversee major customer projects from start to finish, ensuring smooth, efficient, and high‑quality installations. You’ll be a key player in maintaining safety standards, coordinating with clients and subcontractors, and delivering exceptional customer service that strengthens our reputation in the industry. You will continue to build relationships with these clients by handling routine and unexpected service calls for Access Control and CCTV in your region.

What You’ll Do:

• Lead & Execute: Assist in the installation, programming, and servicing of Security Access Control Systems (including but not limited to LENEL).
• Prioritize Safety: Ensure IPS safety protocols are followed, halt work if safety risks are present, and maintain a safe job site environment.
• Service & Maintain: Oversee and perform routine maintenance, troubleshooting, and updates for security and access control systems at existing client sites while ensuring seamless integration for new installations.
• Quality Control: Conduct on‑site reviews of completed projects, develop punch lists, and address quality issues.
• Customer & Team Collaboration: Work closely with clients, internal teams, and subcontractors to ensure seamless communication and execution.
• Stay Up to Date: Complete required manufacturer and company training, obtain necessary product certifications, and keep up with industry advancements.
• Adapt & Deliver: Be available for after‑hours or weekend work as required by project demands.
• Use Technology Efficiently: Navigate company software for job‑specific details, documentation, and communication.

Qualifications: What You Bring:

• Experience: 3-5 years in a technical or security industry‑related role.
• Technical Knowledge: Ability to read blueprints, specifications, contracts, and schedules.
• System Knowledge: 3-5 years of experience with access control systems (Lenel, DMP, Bosch)
• Certifications: OSHA-10 hour certification (First Aid and CPR certification required).
• Problem‑Solving Skills: Ability to work independently with minimal supervision and make critical decisions.
• Customer Service Mindset: Strong interpersonal skills to engage effectively with both internal teams and clients.
• Tech‑Savvy: Comfortable using Microsoft Word, Excel, and company‑specific software.
• Physical Readiness: Ability to bend, kneel, stoop, crawl, climb ladders, and lift up to 75 lbs.
• Background Check & Driving Record: Must pass a background check and maintain a clean driving record (no DUIs or serious violations in the last three years).

Why Join IPS?

At IPS, we foster a culture of excellence, teamwork, and career growth. We offer competitive compensation, training opportunities, and the chance to work on high‑impact projects that make a difference.

Equal Opportunity Employer

IPS is committed to diversity, inclusion, and equal employment opportunities. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.