Regional Service Technician

Paycom; Cincinnati (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Integrated Protection Services (IPS) is seeking a Regional Service Technician to lead security system installations and provide top-tier service for clients in the Cincinnati area. The role involves coordinating with clients and subcontractors, managing safety on site, and ensuring high-quality results across access control and CCTV projects.

You will oversee and perform routine maintenance, troubleshooting, and updates, while building strong client relationships.

Qualifications

• 3–5 years in a technical or security industry-related role.
• Ability to read blueprints, specifications, contracts, and schedules.
• 3–5 years of experience with access control systems (Lenel, DMP, Bosch).
• OSHA-10 (First Aid and CPR) certification required.
• Strong problem-solving ability and independent work style.
• Excellent customer service mindset and communication skills.

Responsibilities

• Lead and execute installation, programming, and servicing of Access Control and CCTV systems.
• Adhere to IPS safety protocols and maintain a safe job site.
• Oversee maintenance, troubleshooting, and updates on client sites.
• Perform on-site reviews, create punch lists, and address quality issues.
• Collaborate with clients, internal teams, and subcontractors for seamless execution.
• Complete required manufacturer and company trainings and certifications.
• Be available for after-hours or weekend work as project demands.
• Utilize company software for job details and reporting.

Skills

Tech experience

Security industry knowledge

Access control systems

Blueprint reading

OSHA-10

Problem solving

Customer service

MS Word & Excel

Physical fitness

Driving record clean

Job description

Job Details: Job Location: Cincinnati Office - Cincinnati, OH 45213, Position Type: Full Time, Integrated Protection Services (IPS) is seeking a dynamic and hands-on Regional Service Technician to lead security system installations and ensure top-tier service for our clients. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for security technology, this role is for you!

As a Regional Service Technician, you will oversee major customer projects from start to finish, ensuring smooth, efficient, and high-quality installations. You'll be a key player in maintaining safety standards, coordinating with clients and subcontractors, and delivering exceptional customer service that strengthens our reputation in the industry. You will continue to build relationships with these clients by handling routine and unexpected service calls for Access Control and CCTV in your region.

What You'll Do:

• Lead & Execute: Assist in the installation, programming, and servicing of Security Access Control Systems (including but not limited to LENEL).
• Prioritize Safety: Ensure IPS safety protocols are followed, halt work if safety risks are present, and maintain a safe job site environment.
• Service & Maintain: Oversee and perform routine maintenance, troubleshooting, and updates for security and access control systems at existing client sites while ensuring seamless integration for new installations.
• Quality Control: Conduct on-site reviews of completed projects, develop punch lists, and address quality issues.
• Customer & Team Collaboration: Work closely with clients, internal teams, and subcontractors to ensure seamless communication and execution.
• Stay Up to Date: Complete required manufacturer and company training, obtain necessary product certifications, and keep up with industry advancements.
• Adapt & Deliver: Be available for after-hours or weekend work as required by project demands.
• Use Technology Efficiently: Navigate company software for job-specific details, documentation, and communication.

Qualifications: What You Bring:

• Experience: 3-5 years in a technical or security industry-related role.
• Technical Knowledge: Ability to read blueprints, specifications, contracts, and schedules.
• System Knowledge: 3-5 years of experience with access control systems (Lenel, DMP, Bosch)
• Certifications: OSHA-10 hour certification (First Aid and CPR certification required).
• Problem-Solving Skills: Ability to work independently with minimal supervision and make critical decisions.
• Customer Service Mindset: Strong interpersonal skills to engage effectively with both internal teams and clients.
• Tech-Savvy: Comfortable using Microsoft Word, Excel, and company-specific software.
• Physical Readiness: Ability to bend, kneel, stoop, crawl, climb ladders, and lift up to 75 lbs.
• Background Check & Driving Record: Must pass a background check and maintain a clean driving record (no DUIs or serious violations in the last three years).

Why Join IPS?

At IPS, we foster a culture of excellence, teamwork, and career growth. We offer competitive compensation, training opportunities, and the chance to work on high-impact projects that make a difference. If you're ready to take the next step in your career with a company that values your expertise,

Join us in shaping the future of security solutions-

Equal Opportunity Employer

IPS is committed to diversity, inclusion, and equal employment opportunities. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.