Regional Service Technician

Integrated Protection Services; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Integrated Protection Services (IPS) is seeking a dynamic Regional Service Technician to lead security system installations and ensure top-tier service for our clients. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for security technology, this role is for you!

As a Regional Service Technician, you will oversee major customer projects from start to finish, ensuring smooth, efficient, and high-quality installations.

Qualifications

• 3-5 years of experience in a technical or security-related role.
• Ability to read blueprints, specifications, contracts, and schedules.
• 3-5 years of experience with access control systems (Lenel, DMP, Bosch).
• OSHA-10 hour certification (First Aid and CPR) required.
• Strong problem-solving skills and ability to work independently.
• Customer service mindset with strong interpersonal skills.
• Proficient with MS Word, Excel, and company software.
• Physical ability to bend, kneel, stoop, crawl, climb ladders, and lift up to 75 lbs.
• Must pass background check and maintain a clean driving record.

Responsibilities

• Lead and execute installation, programming, and servicing of security access control systems.
• Follow IPS safety protocols and maintain a safe job site.
• Perform routine maintenance, troubleshooting, and updates at client sites.
• Conduct on-site reviews, develop punch lists, and address quality issues.
• Collaborate with clients, internal teams, and subcontractors for seamless execution.
• Complete required manufacturer and company training and obtain product certifications.
• Be available for after-hours or weekend work as project demands.
• Use company software for job details, documentation, and communication.

Skills

3-5 years experience

Blueprint reading

Troubleshooting

Customer service mindset

MS Word & MS Excel

Physical fitness

Background check ready

Clean driving record

Tools

Company software

Job description

Integrated Protection Services (IPS) is seeking a dynamic and hands-on Regional Service Technician to lead security system installations and ensure top-tier service for our clients. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for security technology, this role is for you!

As a Regional Service Technician, you will oversee major customer projects from start to finish, ensuring smooth, efficient, and high-quality installations. You’ll be a key player in maintaining safety standards, coordinating with clients and subcontractors, and delivering exceptional customer service that strengthens our reputation in the industry. You will continue to build relationships with these clients by handling routine and unexpected service calls for Access Control and CCTV in your region.

What You’ll Do

• Lead & Execute: Assist in the installation, programming, and servicing of Security Access Control Systems (including but not limited to LENEL).
• Prioritize Safety: Ensure IPS safety protocols are followed, halt work if safety risks are present, and maintain a safe job site environment.
• Service & Maintain: Oversee and perform routine maintenance, troubleshooting, and updates for security and access control systems at existing client sites while ensuring seamless integration for new installations.
• Quality Control: Conduct on-site reviews of completed projects, develop punch lists, and address quality issues.
• Customer & Team Collaboration: Work closely with clients, internal teams, and subcontractors to ensure seamless communication and execution.
• Stay Up to Date: Complete required manufacturer and company training, obtain necessary product certifications, and keep up with industry advancements.
• Adapt & Deliver: Be available for after-hours or weekend work as required by project demands.
• Use Technology Efficiently: Navigate company software for job-specific details, documentation, and communication.

Qualifications

What You Bring

• Experience: 3-5 years in a technical or security industry-related role.
• Technical Knowledge: Ability to read blueprints, specifications, contracts, and schedules.
• System Knowledge: 3-5 years of experience with access control systems (Lenel, DMP, Bosch)
• Certifications: OSHA-10 hour certification (First Aid and CPR certification required).
• Problem-Solving Skills: Ability to work independently with minimal supervision and make critical decisions.
• Customer Service Mindset: Strong interpersonal skills to engage effectively with both internal teams and clients.
• Tech-Savvy: Comfortable using Microsoft Word, Excel, and company-specific software.
• Physical Readiness: Ability to bend, kneel, stoop, crawl, climb ladders, and lift up to 75 lbs.
• Background Check & Driving Record: Must pass a background check and maintain a clean driving record (no DUIs or serious violations in the last three years).

Why Join IPS?

At IPS, we foster a culture of excellence, teamwork, and career growth. We offer competitive compensation, training opportunities, and the chance to work on high-impact projects that make a difference.

Equal Opportunity Employer

IPS is committed to diversity, inclusion, and equal employment opportunities. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

Join us in shaping the future of security solutions—