Regional Service & Parts Manager – Uptime & Growth

Isuzu North America; Stockton (CA); On-site; USD 97,000 - 124,000; Full time

Benefits offered by this job

Health Coverage

Family Benefits

Paid Vacation

Holidays & Leave

401(k)

Life Insurance

Wellness Program

Tuition Reimbursement

Employee Discounts

Job summary

Isuzu North America is seeking a liaison professional to connect dealerships, regional teams, and headquarters, ensuring exceptional support for dealers, customers, and assigned accounts. You will monitor service and parts standards, identify issues, and implement solutions to sustain customer satisfaction and vehicle uptime.

The ideal candidate will be based in Northern California or Colorado and will travel frequently to support dealer operations, service and parts teams, and fleet accounts

Qualifications

• Bachelor's degree in Business, Automotive, or Mechanical Engineering, or equivalent directly related work experience
• Minimum three years' experience working for a domestic manufacturer, import distributor, or new vehicle dealership
• Previous experience as an automotive truck technician and/or dealer service and parts operations is desirable

Responsibilities

• Promotes the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives. This includes but is not limited to working with dealers' service departments, independent repair shops (IRS), and fleet accounts. Develops marketing strategies with dealers to increase potential parts sales and encourages the use of parts and service co-op to develop strategies.
• Supports the lifecycle business process by routinely reviewing the dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc. Recommends and reviews appropriate actions to improve areas of concern with dealership executives and service management. Works jointly with the Manager, Regional Fixed Operations, during the in-depth review process.
• Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators. This includes, but is not limited to, actively engaging Vehicle Down Report (VDR) or similar processes, customer assistance (CAS) needs, and general requirements from dealers and customers.
• Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc. Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority. Supports regional and corporate activities to increase the Isuzu brand.
• Performs miscellaneous job-related duties as assigned.

Skills

Verbal communication

Written communication

Microsoft Office

Self-motivated

Time management

Independent worker

Marketing strategies

Education

Bachelor's degree in Business/Automotive/Engineering

3+ years automotive industry experience

Tools

SMART communication technology

CRM systems

Job description

Isuzu North America is seeking a liaison professional to connect dealerships, regional teams, and headquarters, ensuring exceptional support for dealers, customers, and assigned accounts. You will monitor service and parts standards, identify issues, and implement solutions to sustain customer satisfaction and vehicle uptime.

The ideal candidate will be based in Northern California or Colorado and will travel frequently to support dealer operations, service and parts teams, and fleet accounts