Regional Service & Parts Director — Drive Profit & Growth

Campers Inn RV; Kingston (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Paid Time Off

401k with Employer Match

Competitive compensation

Job summary

Campers Inn RV is seeking a Regional Service and Parts Director to oversee the locations' service and parts managers and drive profitability across the region. You’ll lead day-to-day operations and align with our mission to deliver exceptional RV lifestyle experiences.

The role requires strong leadership, budgeting, and process improvement to maximize efficiency, customer satisfaction, and growth. We value integrity, teamwork, and continuous improvement as we expand nationwide.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 5 years of experience in an automotive service department.
• Valid Driver’s License and good driving record are required.

Responsibilities

• Develop profitable fixed operations through agreed upon volume and productivity.
• Work with department managers to improve profitability and efficiency with a focus on meeting departmental expense ratios, balance of internal/external/warranty work, and personal productivity.
• Monitor technician and shop productivity to reduce inefficiencies and lost time.
• Monitor and develop inventory control plans to increase turns and decrease obsolescence.
• Assist in the development of the yearly budget, and track departmental performance against the budget.
• Develop and manage a high performing staff, both in terms of performance and morale.
• Live the company's core values and hold all employees accountable to those values.
• Direct the hiring and training of departmental personnel.
• Ensure training guidelines are met and individual/team developmental goals are accomplished.
• Achieve and sustain a high level of customer satisfaction, hospitality, and loyalty.
• Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff.
• Develop customer referrals and repeat business through friendly and efficient service and by resolving customer issues in a timely manner.

Skills

Team leadership

Communication

Problem solving

Budgeting basics

Regulatory knowledge

Education

High School Diploma or equivalent

Tools

Systems2K

MS Office

Job description

Campers Inn RV is seeking a Regional Service and Parts Director to oversee the locations' service and parts managers and drive profitability across the region. You’ll lead day-to-day operations and align with our mission to deliver exceptional RV lifestyle experiences.

The role requires strong leadership, budgeting, and process improvement to maximize efficiency, customer satisfaction, and growth. We value integrity, teamwork, and continuous improvement as we expand nationwide.