Regional Service and Parts Director

Campers Inn Inc; Kingston (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career development opportunities

Comprehensive health and welfare plan

Competitive compensation

Job summary

Campers Inn RV is seeking a Regional Service and Parts Director to oversee the Kingston, NH locations' parts and service managers. This role drives profitability, ensures customer satisfaction, and upholds our core values across multiple sites.

Join a nationwide family-operated dealership with a long track record of growth and development opportunities. The director will lead budgeting, staff development, and process improvements to sustain high performance and customer loyalty.

Qualifications

• High School Diploma or equivalent is required.
• Valid Driver's License and good driving record are required.
• Minimum of 5 years of experience in an automotive service department.
• Ability to read and comprehend instructions and information.
• Ability to lead a team following the Campers Inn vision and culture.
• Excellent communication and managerial skills.

Responsibilities

• Develop profitable fixed operations through agreed upon volume and productivity.
• Work with department managers to improve profitability and efficiency with a focus on meeting departmental expense ratios, balance of internal/external/warranty work, and personal productivity.
• Monitor technician and shop productivity to reduce inefficiencies and lost time; monitor and develop inventory control plans to increase turns and decrease obsolescence.
• Assist in the development of the yearly budget, and track departmental performance against the budget.
• Develop and manage a high performing staff, both in terms of performance and morale.
• Live the company's core values and hold all employees accountable to those values.
• Direct the hiring and training of departmental personnel.
• Ensure training guidelines are met and individual/team developmental goals are accomplished.
• Achieve and sustain a high level of customer satisfaction, hospitality, and loyalty.
• Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff.
• Develop customer referrals and repeat business through friendly and efficient service and by resolving customer issues in a timely manner.

Skills

Team leadership

Strategic planning

Operational management

Customer service

Budgeting

Education

High School Diploma or equivalent

Tools

MS Office

Systems2K

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regional Service and Parts Director

Full Time Regional Kingston, NH, US

Campers Inn RV is looking for a Regional Service and Parts Director. This role is responsible for overseeing the locations parts and service managers through their day-to-day operations.

At Campers Inn RV, we're more than a dealership - we're a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer's Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we're proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation's Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today - treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we've been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Develop profitable fixed operations through agreed upon volume and productivity
• Work with department managers to improve profitability and efficiency with a focus on meeting departmental expense ratios, balance of internal/external/warranty work, and personal productivity
• Monitor technician and shop productivity to reduce inefficiencies and lost timeMonitor and develop inventory control plans to increase turns and decrease obsolescence
• Assist in the development of the yearly budget, and track departmental performance against the budget
• Develop and manage a high performing staff, both in terms of performance and moral
• Live the company's core values and hold all employees accountable to those values
• Direct the hiring and training of departmental personnel
• Ensure training guidelines are met and individual/team developmental goals are accomplished
• Achieve and sustain a high level of customer satisfaction, hospitality, and loyalty
• Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff
• Develop customer referrals and repeat business through friendly and efficient service and by resolving customer issues in a timely manner.

Qualifications

• Education:
  • High School Diploma or equivalent is required
• License & Certifications:
  • Valid Driver's License and good driving record are required
• Experience:
  • Minimum of 5 years of experience in an automotive service department
• Abilities:
  • Ability to read and comprehend instructions and information
  • Ability to lead a team following the campers Inn vision and culture
  • Excellent

communication and managerial skills

• Ability to operate the department profitably within dealership guidelines
• Knowledge of federal, state, and local regulations that affect the daily operations of the organization
• Proficiency in MS office
• Knowledge or ability to learn company system applications, such as Systems2K and other applicable software
• Ability to be able to reach above shoulders and lift a minimum of 50 pounds
• Ability to continuously engage in visual activities, such as use of computer, files, and reports

Camper's Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper's Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.