Regional Service Manager - West

United Imaging - North America; Los Angeles (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Regional Service Manager to oversee field service operations across multiple locations. This fully remote role offers the chance to lead a dedicated team, ensuring high-quality service delivery in a fast-paced environment. You will manage installations, repairs, and maintenance while collaborating with sales and project management teams to optimize customer satisfaction. With a focus on innovative medical technologies, you'll play a key role in enhancing patient care and driving organizational growth. Join a passionate team that values quality and craftsmanship in medical imaging solutions, and take your career to the next level.

Benefits

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

401(k) with employer match

Paid time off

Sick leave

Paid holidays

Qualifications

• 5+ years of direct management experience in high-tech capital equipment.
• Experience in Medical Imaging and Healthcare is desirable.

Responsibilities

• Manage field service activities including installation, repair, and maintenance.
• Lead a team of Customer Service Engineers to exceed customer expectations.

Skills

Verbal and written communication skills

Presentation skills

Ability to travel

Customer perspective adjustment

Self-driven work ethic

Education

BS in Engineering or other technical degree

Master’s in Business Administration

Tools

Microsoft Office Products (Word, Excel, PowerPoint)

Job description

All Jobs > Regional Service Manager - West

Fully Remote • Las Vegas, Los Angeles, Salt Lake City, Phoenix or Denver • Service

Full-time

Description

Please only apply if you live in Las Vegas, Los Angeles, Salt Lake City, Phoenix, Denver or if you are immediately willing to relocate, as this is part of the job requirements.

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

• Managing day to day field service activities for a given geography, including installation, repair, and maintenance
• Leading a team of Customer Service Engineers
• Driving field service activities to meet and exceed customer expectations
• Working together with Project Management to manage new installations
• Working closely with the Sales team to optimize customer satisfaction and communication
• Ensuring consistently high-quality service is delivered based on KPIs such as: response time, system uptime, problem resolution time, installation time, PM on-time completion, customer satisfaction, etc.
• Participating in recruiting and onboarding processes to support organization’s rapid growth
• Traveling as needed to ensure strong customer and employee relationships
• Working seamlessly with the support team on customer and technical escalations

Working Conditions:

Magnetic Environment Exposure:

This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Risk to Ferrous Metals in the Body:

Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.

Education

• BS in Engineering or other technical degree preferred
• Master’s in Business Administration preferred

Experience

• Experience in Medical Imaging desirable
• Experience in Healthcare or high-tech capital equipment required
• Previous P&L management and negotiation experience preferred
• Minimum of 5 years of direct management experience

Required Skills or Attributes

• Strong verbal and written communication and presentation skills
• Full competence on Microsoft Office Products: Word, Excel, PowerPoint
• Ability to travel, sometimes extensively by air and ground
• Valid driver’s license
• Able to work and thrive remotely, self-driven
• Ability to see situations from the customer’s perspective and adjust approach as needed
• Able to succeed and excel as an individual and as part of a greater team