Regional Service Manager: Elevate Multifamily Maintenance

Hilltop Residential; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

401k with Company Match

Medical/Dental/Vision plans

Life Insurance

Referral Program

Disability (Short/Long Term)

Paid Time Off

Rent Discount Program

Growth Opportunities

Job summary

Hilltop Residential in Austin is seeking a Regional Service Manager to oversee maintenance operations across a portfolio of multifamily properties. The role emphasizes servant leadership, on-site support, safety, and Hilltop standards while coordinating with on-site teams and vendors.

The ideal candidate has 3+ years in multifamily maintenance with supervision experience, HVAC certifications, and the ability to travel between properties. A bilingual English/Spanish background is preferred.

Qualifications

• 3+ years of multifamily maintenance experience.
• 1+ year in a supervisory or floating/regional support role.
• EPA/HVAC certification required.
• Valid driver's license and reliable transportation; travel between properties is required.
• Bilingual in English and Spanish is strongly preferred.

Responsibilities

• Provide regional maintenance support across assigned properties, including service requests, preventive maintenance, capital projects, and vacancy coverage.
• Serve as a hands-on field leader, stepping in during high-demand periods or to backfill critical vacancies to ensure operational continuity.
• Mentor, train, and onboard service team members, including new Service Managers, focusing on company systems, technical skills, safety practices, and service standards.
• Conduct regular site visits and inspections to uphold maintenance quality, safety compliance, curb appeal, and adherence to Hilltop's 48-Hour Work Order Guarantee.
• Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits, pool and Freon logs, and preventive maintenance reviews.
• Monitor property inventory, purchasing practices, and vendor use to ensure efficiency and budget compliance.
• Collaborate with Community Directors to resolve maintenance concerns, optimize processes, and drive resident satisfaction.
• Support special projects and renovations, providing technical guidance and on-site training for tasks like granite installs, bar modifications, and electrical updates.
• Coordinate due diligence inspections for acquisitions, assess property condition, and contribute to post-takeover improvement planning.
• Assist with recruiting and evaluating candidates for service roles; provide coaching, performance feedback, and staffing recommendations.

Skills

Servant leadership

Mentoring

HVAC knowledge

Safety compliance

Facilities maintenance

Education

EPA/HVAC certification

Tools

Property management software

Digital service tickets

Job description

Hilltop Residential in Austin is seeking a Regional Service Manager to oversee maintenance operations across a portfolio of multifamily properties. The role emphasizes servant leadership, on-site support, safety, and Hilltop standards while coordinating with on-site teams and vendors.

The ideal candidate has 3+ years in multifamily maintenance with supervision experience, HVAC certifications, and the ability to travel between properties. A bilingual English/Spanish background is preferred.