Regional Service Leader - Elevate Uptime & Team Performance

Concentric LLC; Washington; Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Dental & vision

HSA with company contribution

401K with match

Paid holidays

PTO 128 hours

Life insurance

Disability coverage

Legal plans & protections

Job summary

Concentric, LLC is seeking a Regional Service Manager to oversee technicians and other operations-critical roles across service regions. You will drive overall financial performance and customer satisfaction, reporting to Operations leadership for your geographical area.

You will coordinate scheduling, safety, training, and performance, while collaborating with regional sales to align between Sales and Operations.

Qualifications

• Experience managing service personnel.
• Strong management and leadership skills.
• Excellent interpersonal and collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Strong mechanical aptitude; hands-on repair or troubleshooting preferred.
• Proven ability to thrive in a fast-paced, technology-driven service environment.
• Ability to work with diverse teams and across remote offices.
• Extensive Microsoft Office skills.
• Exceptional planning and organizational skills.
• Results-oriented with ability to work independently and in cross-functional teams.
• High School Diploma or GED required.
• Pass criminal history background check and drug screen.

Responsibilities

• Communicate job expectations with Service Professionals and other personnel.
• Assign, schedule, prioritize repairs, monitor results, and foster teamwork.
• Recruit/Train/Develop/Coach staff to reduce downtime.
• Develop a culture of safety that meets high standards.
• Maintain high quality customer repairs and service.
• Initiate, coordinate, monitor and enforce systems, policies and procedures.
• Resolve personnel and service problems by analyzing data and recommending action.
• Answer questions and respond to requests timely for internal and external customers.
• Maintain safe, clean and organized work environments by educating personnel on equipment and resources.
• Maintain professional and technical knowledge by attending workshops and networking.
• Develop knowledge of operating standards, policies, directives, and safety instructions.
• Assist with monitoring technician WIP reports and ensure limited hours for EOM.
• Collaborate with regional sales leadership to coordinate activities between Sales and Operations.
• Work with regional leadership to manage and drive financial forecasting and results.
• Other duties as assigned by supervisor.

Skills

Managing service personnel

Leadership

Interpersonal skills

Verbal communication

Organizational skills

Analytical skills

Presentation skills

Microsoft Office

Problem solving

Mechanical aptitude

Education

High School Diploma or GED

Job description

Concentric, LLC is seeking a Regional Service Manager to oversee technicians and other operations-critical roles across service regions. You will drive overall financial performance and customer satisfaction, reporting to Operations leadership for your geographical area.

You will coordinate scheduling, safety, training, and performance, while collaborating with regional sales to align between Sales and Operations.