Regional Service Manager: Lead & Elevate Service Excellence

Warren Equipment Company; Midland (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Benefits package

Job summary

Warren Equipment Company is seeking a Regional Service Manager to lead and coordinate service activities across multiple sites. You will direct regional teams to install, service, maintain, and repair rental equipment while driving safety, quality, and customer satisfaction.

The role requires strong leadership, extensive Caterpillar product line experience, and the ability to coach managers across sites. Travel is up to 10% and the position emphasizes process standardization and cross-functional

Qualifications

• Four to ten years related experience and/or training (or equivalent combination of education and experience).
• Five years’ experience with Caterpillar product lines.
• Strong ability to communicate, influence, and build consensus across department lines.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Basic math and reasoning skills.
• Ability to manage emotions during elevated circumstances with customers or employees.

Responsibilities

• Maintain total responsibility for achievement of region goals and objectives.
• Evaluate, coach, motivate and direct the region teams’ performance.
• Provide leadership and supervision to the workforce in order to achieve and maintain a high level of customer satisfaction.
• Interface with CAT Service Operations Representatives to exchange best practice information.
• Work with other departments to enhance cooperation and effective cross-department processes.
• Coach and mentor Service Managers at multiple sites.
• Develop consistent policies and procedures for all service operations.
• Facilitate service operation reviews and makes process change recommendations to operating areas.
• Provide process and system support to the development and implementation of a comprehensive equipment management program.
• Analyze and resolve work problems, or assists employees in solving work problems.
• Interpret company policies to employees and enforces safety regulations.
• Set the standard for quality assurance, makes sure repairs and preventative maintenance are completed in a timely manner, and ensures that all employees are properly trained.
• Supervise a team Service Managers and related employees.

Skills

Communication

Influence

Leadership

Job description

Warren Equipment Company is seeking a Regional Service Manager to lead and coordinate service activities across multiple sites. You will direct regional teams to install, service, maintain, and repair rental equipment while driving safety, quality, and customer satisfaction.

The role requires strong leadership, extensive Caterpillar product line experience, and the ability to coach managers across sites. Travel is up to 10% and the position emphasizes process standardization and cross-functional