Regional Service Manager

Warren CAT; Midland (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Life insurance

Job summary

Warren CAT is seeking a Regional Service Manager to direct and coordinate customer service activities across multiple sites, installing, servicing, maintaining and repairing Caterpillar equipment.

You will lead region teams, coach Service Managers, develop consistent policies, exchange best practices with Service Operations, and drive safety and quality standards across the organization. This role requires strong communication, leadership, and travel up to 10%.

Qualifications

• Experience with Caterpillar product lines.
• Strong communication and consensus-building abilities.
• Ability to read and interpret technical or regulatory materials.
• Proficiency in writing business reports and procedures.
• Ability to present information to managers and clients.
• Travel up to 10% plus ability to manage emotions in challenging situations.

Responsibilities

• Direct and coordinate customer service activities across multiple sites.
• Coach and mentor Service Managers at various locations.
• Develop consistent policies and procedures for service operations.
• Facilitate service operation reviews and recommend process changes.
• Provide support for equipment management program development.
• Analyze and resolve work problems and guide teams to solutions.
• Enforce safety regulations and quality assurance standards.
• Interface with CAT Service Operations Representatives for best practices.
• Promote cross-department cooperation and training.

Skills

Communication

Influence

Consensus building

Math skills

Reading & interpretation

Report writing

Presentation skills

Emotional regulation

Tools

Caterpillar product lines

Job description

The Regional Service Manager is responsible for directing, managing and coordinating customer service activities of a multiple establishments to install, service, maintain and repair equipment that is sold, leased or rented by performing duties personally or through subordinate supervisors.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Maintain total responsibility for achievement of region goals and objectives.
• Evaluate, coach, motivate and direct the region teams' performance.
• Provide leadership and supervision to the workforce in order to achieve and maintain a high level of customer satisfaction.
• Interface with CAT Service Operations Representatives to exchange best practice information.
• Work with other departments to enhance cooperation and effective cross-department processes.
• Coach and mentor Service Managers at multiple sites.
• Develop consistent policies and procedures for all service operations.
• Facilitate service operation reviews and makes process change. recommendations to operating areas.
• Provide process and system support to the development and implementation of a comprehensive equipment management program.
• Analyze and resolve work problems, or assists employees in solving work problems.
• Interpret company policies to employees and enforces safety regulations.
• Set the standard for quality assurance, makes sure repairs and preventative maintenance are completed in a timely manner, and ensures that all employees are properly trained.
• Supervise a team Service Managers and related employees.

WHAT YOU'LL NEED:

• Four to ten years related experience and/or training (or equivalent combination of education and experience).
• Five years' experience with Caterpillar product lines.
• Strong ability to communicate, influence, and build consensus across department lines.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Basic math and reasoning skills.
• Ability to manage emotions during elevated circumstances with customers or employees.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this Job, the employee is required to stand, walk, and talk or hear. The employee is occasionally required to sit, use hands to finger, handle, or feel. Reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.