Regional Service Leader

Concentric Power Services; Napoleon (OH); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Dental and vision insurance

Health Savings Account (HSA)

401K with match

Paid holidays

128 hours PTO

Disability coverage

Job summary

Concentric is seeking a District Manager to develop long-term relationships with assigned customers, supervise Technicians, and align with executives to ensure delivery of solutions. The role reports to the Regional Service Manager and includes KPI tracking and P&L oversight.

Responsibilities emphasize safety compliance, cross‑functional collaboration, and driving customer satisfaction. Travel up to 75% may be required, with overtime opportunities and benefits provided.

Qualifications

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or equivalent experience.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
• Knowledge of service and repair for forklift or other types of automated equipment.
• Strong communication, problem solving, and analytical skills.
• Ability to organize work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across multiple locations.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments.
• Ability to adapt to a fast-changing environment.
• Experience in the material handling industry is preferred, but not required.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Must be able to pass a background check and drug screen.
• Must maintain a valid Driver’s License.
• Must be able to travel up to 75%, with occasional overnight travel.
• This job description is subject to change at any time.

Responsibilities

• Reliable attendance and punctuality.
• Responsible for hiring, training, and performance management of direct reports, including annual merit review, and complete progressive disciplinary action.
• Knowledgeable on day-to-day processes and technology. (Field Connect, SSRS)
• Develop long-term relationships with customers and be primary point of contact.
• Develop a trusted advisory relationship with customer account management, decision makers, and employees.
• Ensure the timely and successful delivery of Concentric solutions according to customer needs and objectives.
• Review quarterly data with every customer, with monthly follow-up.
• Communicate the progress of monthly and quarterly KPI’s and goals to the internal Concentric team.
• Forecast and track assigned customer account metrics – including managing the profit and loss (P&L) statement.
• Deliver exceptional client service on a day-to-day basis with emphasis on customer retention.
• Work with the sales and senior management team to onboard and integrate new customers.
• Grow existing customer relationships and opportunities.
• Encourage and recommend equipment replacement based on supporting data.
• Ensure accuracy of all work completed by Technicians.
• Adhere to OSHA, CAL-OSHA, and Injury and Illness Prevention Plan (IIPP) standards.
• Ensure completion of all company safety and other training requirements.
• Manage compliance with customer safety policies.
• Implement and manage inventory controls and ordering processes.
• Other duties as assigned by supervisor.

Skills

Strong communication

Problem solving

Analytical skills

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Concentric is seeking a District Manager to develop long-term relationships with assigned customers, supervise Technicians, and align with executives to ensure delivery of solutions. The role reports to the Regional Service Manager and includes KPI tracking and P&L oversight.

Responsibilities emphasize safety compliance, cross‑functional collaboration, and driving customer satisfaction. Travel up to 75% may be required, with overtime opportunities and benefits provided.