Regional Service & Growth Manager

Haarslev; Lenexa (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Global team

Open culture

Work–life balance

Job summary

Haarslev seeks a Service Area Manager to sustain top customer experience by nurturing strong relationships and delivering performance insights. You will advise on uptime, reliability and cost of ownership while driving service sales within the North America region.

You will report to the Commercial Service Manager and collaborate with the Service team. The role requires extensive travel and relocation within the Midwest Territory.

Qualifications

• Bachelor's degree preferred or equivalent job experience.
• Service-minded, self-starting, time management, goal-oriented.
• Proficient in Microsoft Office.
• Knowledge or experience in rendering is preferred.
• Excellent interpersonal and communication skills with multitasking ability.
• Strong written and verbal communication skills.
• Attention to detail, organization, and accuracy.
• Strong analytical mindset, problem solving, technical and mechanical aptitude.
• Ability to work effectively in a team environment.
• Adaptable to changing conditions and on-call after hours.
• Willing to relocate to the Midwest Territory (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota).

Responsibilities

• Be the customer advocate and trusted advisor.
• Provide 360 degree Customer Care.
• Grow and deepen customer relationships through visits and communications.
• Draw up tactical/operational market plans and monitor annual plans.
• Design and build service agreements with sales for new and existing customers.
• Identify upselling opportunities.
• Attend customer meetings and support capital equipment sales when required.
• Troubleshoot and diagnose mechanical issues.
• Manage budgets for individuals and groups.
• Meet targets through active sales of parts and services.
• Analyze data to provide feedback to service, sales, and supply chain teams.
• Monitor customer satisfaction and escalation processes.
• Coordinate with Global Service and product experts across borders.
• Maintain strong customer focus to drive growth, sales, profits, and service delivery.
• Collect and feed back customer satisfaction data to Haarslev.
• Maintain regular attendance and weekly travel (90%), with possible international travel.

Skills

Customer relations

Communication skills

Teamwork

Analytical mindset

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Haarslev seeks a Service Area Manager to sustain top customer experience by nurturing strong relationships and delivering performance insights. You will advise on uptime, reliability and cost of ownership while driving service sales within the North America region.

You will report to the Commercial Service Manager and collaborate with the Service team. The role requires extensive travel and relocation within the Midwest Territory.