Regional Service Excellence Manager

SupplyOne, Inc.; Tualatin (OR); On-site; USD 110,000 - 140,000; Full time

Job summary

SupplyOne, Inc. is seeking a Regional Customer Service Manager to oversee the Customer Service team in the NW region. You will coordinate workflow, coach staff, and implement strategies to improve service quality, profitability, and customer retention.

You will act as a liaison between Customer Service, Sales and Operations, applying strong problem-solving to resolve issues and ensure service excellence across the region.

Qualifications

• Proven working experience leading teams.
• Strong, proven experience in a customer service related position.
• Excellent knowledge of business methods and techniques.
• Supervisory and management experience required.

Responsibilities

• Support local customer service managers in day-to-day operations.
• Reallocate workflow with temporary assignments to keep timely, accurate service.
• Set an example by embracing the mission and deploying best practices.
• Develop and contribute to improved customer service procedures and standards.
• Provide coaching and training access to staff to elevate capabilities.
• Control resources and use assets to meet qualitative and quantitative targets.
• Develop and track Customer Service KPIs and reports.

Skills

Team leadership

Customer service experience

Communication skills

Tools

Amtech/Encore

Job description

SupplyOne, Inc. is seeking a Regional Customer Service Manager to oversee the Customer Service team in the NW region. You will coordinate workflow, coach staff, and implement strategies to improve service quality, profitability, and customer retention.

You will act as a liaison between Customer Service, Sales and Operations, applying strong problem-solving to resolve issues and ensure service excellence across the region.