Regional Customer Service Leader

SupplyOne

Tualatin (OR)

On-site

USD 65,000 - 85,000

Full time

6 days ago

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Job summary

SupplyOne in the United States seeks a seasoned Customer Service Manager to lead local teams, optimize workflows, and drive service quality. This role is pivotal in implementing service standards, coaching staff, and collaborating with purchasing, design, sales and manufacturing to meet targets.

The ideal candidate will have a track record in leadership within customer service, strong communication skills, and proficiency in MS Office.

Qualifications

Bachelor’s degree preferred.
Proven experience leading teams in a customer service setting.
Strong customer service background with a track record of quality and performance.
Excellent knowledge of business methods and techniques.
Supervisory/management experience required.
Strategic thinking and cross-functional collaboration abilities.
Advanced MS Office skills.

Responsibilities

Support local customer service managers in day-to-day operations.
Supervise staff and allocate tasks to ensure timeliness, accuracy and quality.
Reallocate workflow to expedite and maintain orderly operations.
Develop and implement customer service and merchandising procedures and standards.
Provide coaching and training resources to staff and new hires.
Develop and track Customer Service KPIs and analyze data to improve service and protect margins.
Own escalated customer issues and drive resolution.
Maintain records and foster collaboration with purchasing, sales, design, manufacturing and shipping.
Keep leadership updated on trends and potential service issues.