Regional Service Delivery Manager

Toshiba Global Commerce Solutions - External; Huntsville (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Assistance Programs

Company provided life insurance

Job summary

Toshiba Global Commerce Solutions is seeking a Service Delivery Manager for the Central Region in Huntsville, AL. You will oversee ~25 technicians, drive service quality, and manage cross-functional customer engagements to ensure timely, cost-efficient maintenance and services.

The role requires strong leadership, crisis management, and the ability to translate complex technical concepts for non-IT stakeholders. Your impact will be in improving customer satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree and 5+ years progressive experience.
• 3+ years leading and developing employees.
• Ability to understand high-level technology concepts and communicate to non-IT managers.

Responsibilities

• Manage fiscal plans to meet growth objectives and control costs.
• Ensure customer satisfaction through on-time delivery of services.
• Monitor technician productivity and schedule resources.
• Develop high-performing teams and onboarding processes.

Skills

Leadership

Crisis Management

Communication

Interpersonal Skills

Team Building

Data Analysis

Scheduling

Problem Solving

Customer Focus

People Management

Microsoft Office

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Toshiba Global Commerce Solutions is seeking a Service Delivery Manager for the Central Region in Huntsville, AL. You will oversee ~25 technicians, drive service quality, and manage cross-functional customer engagements to ensure timely, cost-efficient maintenance and services.

The role requires strong leadership, crisis management, and the ability to translate complex technical concepts for non-IT stakeholders. Your impact will be in improving customer satisfaction and operational efficiency.