Learning & Development Manager

Longchamp; New York (NY); On-site; USD 145,000 - 165,000; Full time

Job summary

Longchamp is seeking an experienced Learning and Development Manager to elevate the brand's retail standards across North America. You will design, deliver, and implement comprehensive, globally aligned training programs focused on Longchamp's Universe, covering product knowledge, selling ceremony and essential brand fundamentals.

Working collaboratively with boutiques and head office stakeholders, the role drives consistent brand messaging and ensures an exceptional client journey, including

Qualifications

• Minimum 10 years’ working experience in retail including training experience.
• Luxury retail experience is preferred.
• Mobility to make frequent business trips to North America.
• Excellent communication, presentation and facilitation skills.

Responsibilities

• Organize, deliver, and monitor training programs for retail teams.
• Deliver corporate training programs in line with global guidance.
• Monitor retail performance outcomes and provide ongoing support.
• Align training action plans with retail business directions and goals.
• Nurture category expertise and styling skills for field coaching.
• Organize field coaching sessions for new hires and managers.
• Guarantee application of brand standards and procedures on the field.
• Monitor field coaching to ensure staff follow training adaptations.
• Analyze service/Sales KPI and identify areas for improvement.
• Conduct regular boutique visits to assess training needs.
• Partner with central teams to refine training materials for local markets.
• Follow up and update training administrative tasks.

Skills

Training delivery

Presentation

Facilitation

MS Office

Tools

PowerPoint

Excel

Job description

Description

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Our quickly developing business in France and worldwide provides an exciting background for personal development and many opportunities for growth.

Position

This position is responsible for elevating the brand’s retail standards by enhancing the sales and service excellence of our luxury showrooms in North America. This role designs, delivers, and implements comprehensive, globally aligned training programs focused on Longchamp's Universe, covering product knowledge, selling ceremony and essential brand fundamentals. Working collaboratively with boutiques and head office stakeholders, the Learning and Development Manager drives consistent brand messaging and ensures an exceptional client journey.

Job responsibilities

• Organize, deliver, and monitor the training programs or projects according to the training schedule for retail teams.
• Deliver corporate training programs and development activities in line with global guidance to maintain the high values and standards of la Maison.
• Follow up closely on retail performance outcomes to identify areas for improvement and provide ongoing support to drive excellence.
• Act as a strategic business supporter by aligning training action plans with retail business directions and strategic goals.
• Nurture category expertise and styling skills to enhance the depth and impact of field coaching.
• Organize field coaching sessions to ensure that new hires and managers successfully apply their training on the sales floor.
• Guarantee the application of la Maison standards and procedures in accordance with the brand strategy and core values.
• Monitor and organize field coaching to make sure that each new sales associate or boutique/concession management team has followed the training adapted on the field.
• Monitor the level of service/Sales KPI by analyzing outcomes to identify areas for improvement and further development.
• Conduct regular boutique visits to assess training needs, observe performance, and provide on-the-job coaching feedback.
• Partner with central teams to refine training materials and optimize programs to better suit the local market needs.
• Follow up and update the training administrative tasks.

Requirements

Job Profile

• Minimum 10 years’ working experience in retail including training experience
• Luxury retail experience is preferred
• Mobility to make frequent business trips to various retail locations as required in North America.
• Motivated by people and able to inspire people to adapt and deliver brand value
• Excellent communication skills, presentation, and facilitation skills
• Self‑motivated and proactive independent, player who also thrives as a collaborative team member with a creative mindset
• Familiar with MS office, PowerPoint, Excel and Technological Savy

Salary Description $145,000 to $165,000