Regional Senior Training Manager

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Generous compensation package

Bonus eligibility

Job summary

US04 Richemont North America, Inc. seeks a Regional Senior Training Manager to implement training activities across North America. The role requires expertise in luxury retail and strong communication skills.

The candidate will design and conduct training programs, manage budgets, and leverage data analytics to track performance. Candidates should have 7 to 10 years of experience, including 5 years in training, and must be open to travel extensively within North America.

Qualifications

• 7 to 10 years in the luxury industry; 5+ years in retail training.
• Strong knowledge of the North American luxury retail landscape.
• Excellent English communication skills, both written and verbal.

Responsibilities

• Define the local yearly training roadmap and develop training content.
• Design and deliver engaging training sessions in-person and virtually.
• Track training results and create action plans with clear results.

Skills

Field/sales experience within luxury boutiques

Communication skills

Influencing and persuading abilities

Knowledge of Office tools

Intercultural competencies

Tools

PowerPoint

Excel

Job description

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‑making, Panerai is renowned for producing high‑precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the international market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting‑edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

Role Overview

Reporting to the Brand President the Regional Senior Training Manager is responsible for the successful planning and implementation of all Retail, Partners and Teams training activities across North America.

Responsibilities

• Define the local yearly training roadmap in line with strategic market priorities and HQ guidelines, building a long‑term vision for team growth & development.
• Work closely with HQ to support the development of strong localized training content relevant for the North American business.
• Design and deliver engaging in‑person (in‑class and in‑store) and virtual training sessions, alongside individual coaching to enhance skills, performance & motivation, focusing on brand and product knowledge, luxury culture, clienteling, selling soft skills, key profiles empowerment and retail management upskilling.
• Establish a strong partnership with Commercial Directors and Boutique Managers to secure day‑to‑day coaching follow‑up while providing guidance and support, including tailored training plans by boutique.
• Extensively utilize data analytics such as CRM data, NPS, mystery shopping scores, etc. to track results, support the creation of strong action plans with clear results.
• Act as a strong business partner & key contributor on global and regional projects, including local retail initiatives (active participation in monthly retail & commercial calls).
• Maintain detailed reporting of all trainings, follow up on participants' training path, monitor the efficiency of training and achievements while individualizing development action plans along with the respective managers.
• Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters’ guidelines.
• Strong collaboration with International Training Manager and continuous exchanges/feedback with L&D content creator.
• Training budget management (plan and monitor) according to priorities and needs of the region.
• Utilize mystery shopping insights to strengthen training content and development.

Qualifications

• 7 to 10 years in the luxury industry with proven field/sales experience within luxury boutiques, of which 5+ years in retail training is a must.
• Strong knowledge of the North American luxury retail landscape.
• Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine.
• Demonstrated ability to effectively influence and persuade audiences and stakeholders.
• Motivated by people development, retail & overall sales‑related projects.
• Passionate about retail, relationships, building on a strong emotional intelligence & a value business‑oriented mindset.
• Excellent collaborative mindset to partner with local and HQ teams.
• Driven by impact & performance culture.
• Self‑motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously.
• Very strong knowledge of Office tools (especially PowerPoint & Excel).
• Exceptional English communication skills, both written and verbal.
• Open to travel extensively throughout North America, at 50‑70% of the time.

Compensation

Salary Range: $130,000 to $150,000 (Annual). Role is bonus eligible. Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.