Learning and Development Manager

Piaget; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Piaget seeks a senior training leader to drive the North American Training Roadmap and L&D strategy in alignment with Piaget Global HQ. You will adapt global assets for the NA market, partner with Luxury Retail leadership, and deliver compelling virtual, classroom, and on-floor training across the customer journey.

The role requires 5+ years in luxury retail training, strong instructional design skills, and the ability to travel 50–70% across North America. Bachelor’s degree preferred.

Qualifications

• Minimum 5 years in luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking preferred).
• At least 5 years luxury retail training and coaching, with field or sales experience in luxury boutiques.
• Bachelor’s degree preferred in Business Admin, Communications, Education, or HR, or equivalent luxury retail experience.
• Experience in instructional design and training program implementation.

Responsibilities

• Lead North America Training Roadmap & L&D strategy aligned with HQ.
• Adapt global training assets for North America with local leadership.
• Deliver virtual, classroom, and on-floor training across the customer journey.
• Coach boutique teams and partner with managers for tailored training plans.
• Organize events, manage L&D budget, and oversee digital learning platforms.

Skills

Luxury industry insight

Training & coaching

English comms

Travel readiness

Education

Bachelor’s degree preferred

Equivalent luxury retail experience

Tools

PowerPoint

Excel

CRM

Job description

• Support Regional Strategy & Roadmap: Execute the yearly Piaget North America Training Roadmap and L&D strategy. Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.
• HQ Partnership & Localization: Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.
• Strategic Business Partnership: Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.
• Comprehensive Customer Journey Training: Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey, including:
• Tailor-Made Module Implementation: Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.

Key Responsabilities

• L&D Strategy, Alignment & HQ Collaboration
• Support Regional Strategy & Roadmap: Execute the yearly Piaget North America Training Roadmap and L&D strategy. Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.
• HQ Partnership & Localization: Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.
• Strategic Business Partnership: Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.

2. Training & Omnichannel Delivery

• Comprehensive Customer Journey Training: Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey, including:
• Tailor-Made Module Implementation: Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.

3. In-Store Coaching, Mentoring & Image Integrity

• Direct Floor Coaching: Enhance the quality and maintain the integrity of Piaget’s brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors.
• Boutique Partnerships: Create strong partnerships with Boutique Managers and Partner Retail Manager/s to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups.
• Leadership & Management Upskilling: Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site.

4. Budget, Events & Platform Management

• Event Orchestration: Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks.
• Budget Management: Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs.
• Digital Learning Engagement: Manage and animate Piaget’s digital L&D platforms. Ensure content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning.

Job Profile

Education & Experience

• Luxury Industry Expertise: minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).
• Retail & Training Credentials: A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands-on field or sales experience within luxury boutiques.
• Educational Background: Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.
• Instructional Design: Demonstrated experience in the implementation and of training programs and materials.

Technical Skills & Core Competencies

• Communication Mastery: Exceptional written and verbal English communication skills. Additional language skills (French and Spanish) are a plus.
• Advanced Digital Tools: Highly computer literate with advanced mastery of the Microsoft Office Suite—specifically PowerPoint (for high-impact, luxury-standard presentation design) and Excel (for training path tracking, analytics, and budget management).
• Data Literacy: Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.

Travel Requirements

• Extensive Travel: Ability to travel extensively throughout North America (approximately 50% to 70% of the time).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $110-120k

Salary will be determined based on relevant skills and experience.