Regional Security Ops Leader - Build & Elevate Teams

Tech Systems Inc. (TSi); Richmond (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Tech Systems is seeking an experienced operations leader from the electronic security, security integration, low-voltage, access control, or video surveillance industry to lead service operations and technical teams within an assigned territory.

You will manage technicians and project managers, ensure exceptional customer service, maintain operational performance, support preventative maintenance programs, and drive customer retention and growth.

Qualifications

• 5+ years of experience in the electronic security, security integration, low-voltage, access control, video surveillance, or related technology services industry.
• Experience leading technical teams, field operations, service teams, or project teams.
• Strong understanding of security systems technologies and IP-based systems.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver's license and ability to travel throughout the assigned territory.

Responsibilities

• Lead, coach, and develop field technicians and project managers.
• Manage service delivery, scheduling, and territory operations.
• Oversee preventative maintenance programs and service agreements.
• Ensure customer systems remain properly maintained and supported.
• Monitor operational performance, quality standards, and customer satisfaction.
• Partner with Sales and Account Management teams to identify upgrade and service opportunities.
• Manage staffing, performance management, and employee development.
• Maintain inventory, documentation, and reporting within company systems.
• Promote a culture focused on safety, accountability, and customer service.

Skills

Leadership experience

Project management

IP-based systems knowledge

Education

OSHA 30 Certification

Manufacturer certifications in access control/video surveillance/networking

Tools

Microsoft Office

Job description

Tech Systems is seeking an experienced operations leader from the electronic security, security integration, low-voltage, access control, or video surveillance industry to lead service operations and technical teams within an assigned territory.

You will manage technicians and project managers, ensure exceptional customer service, maintain operational performance, support preventative maintenance programs, and drive customer retention and growth.