Regional Operations Manager, Security Integration

Tech Systems Inc. (TSi); Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Tech Systems is seeking an experienced operations leader to head service operations and technical teams within an assigned territory in Texas. The role involves managing technicians and project managers, ensuring customer service excellence, and driving growth and retention across the territory.

Key responsibilities include coaching teams, overseeing service delivery and maintenance programs, and partnering with Sales to identify upgrade opportunities.

Qualifications

• This role requires proven leadership of technical teams and service operations.
• Strong communication and organizational skills are essential.
• Experience with security systems technologies is preferred.

Responsibilities

• Lead, coach, and develop field technicians and project managers.
• Manage service delivery, scheduling, and territory operations.
• Oversee preventative maintenance programs and service agreements.
• Ensure customer systems remain properly maintained and supported.
• Monitor operational performance, quality standards, and customer satisfaction.
• Partner with Sales and Account Management to identify upgrade opportunities.
• Manage staffing, performance management, and employee development.
• Maintain inventory, documentation, and reporting within company systems.
• Promote a culture focused on safety, accountability, and customer service.

Skills

Leadership

Communication

Organizational skills

Customer service

Team development

Microsoft Office

Tools

MS Office

Job description

Position Summary

Tech Systems is seeking an experienced operations leader from the electronic security, security integration, low-voltage, access control, or video surveillance industry to lead service operations and technical teams within an assigned territory.

Position Summary

Tech Systems is seeking an experienced operations leader from the electronic security, security integration, low-voltage, access control, or video surveillance industry to lead service operations and technical teams within an assigned territory. This role is responsible for managing technicians and project managers, ensuring exceptional customer service, maintaining operational performance, supporting preventative maintenance programs, and driving customer retention and growth.

Key Responsibilities

• Lead, coach, and develop field technicians and project managers.
• Manage service delivery, scheduling, and territory operations.
• Oversee preventative maintenance programs and service agreements.
• Ensure customer systems remain properly maintained and supported.
• Monitor operational performance, quality standards, and customer satisfaction.
• Partner with Sales and Account Management teams to identify upgrade and service opportunities.
• Manage staffing, performance management, and employee development.
• Maintain inventory, documentation, and reporting within company systems.
• Promote a culture focused on safety, accountability, and customer service.

Required Qualifications

• 5+ years of experience in the electronic security, security integration, low-voltage, access control, video surveillance, or related technology services industry.
• Experience leading technical teams, field operations, service teams, or project teams.
• Strong understanding of security systems technologies and IP-based systems.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver's license and ability to travel throughout the assigned territory.

Preferred Qualifications

• Management experience within the security integration industry.
• Manufacturer certifications related to access control, video surveillance, networking, or security systems.
• OSHA 30 Certification (or ability to obtain within one year).

Safety Sensitive Position

This position has been designated as a safety-sensitive position under Company policy. Employees in this role perform duties where impaired performance could result in a significant risk of harm to themselves, coworkers, clients, or the public. This position is subject to the Company's Drug-Free Workplace Policy, including drug and alcohol testing, as permitted by applicable law.

Why Join Tech Systems?

• Employee-owned company
• Industry-leading security technology solutions
• Opportunity to lead and develop high-performing teams
• Strong growth and advancement opportunities
• Meaningful impact on customer success and operational excellence