Regional Security Operations Manager

Tech Systems Inc. (TSi); Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Tech Systems is seeking an experienced operations leader to head service operations and technical teams within an assigned territory in Texas. The role involves managing technicians and project managers, ensuring customer service excellence, and driving growth and retention across the territory.

Key responsibilities include coaching teams, overseeing service delivery and maintenance programs, and partnering with Sales to identify upgrade opportunities.

Qualifications

• This role requires proven leadership of technical teams and service operations.
• Strong communication and organizational skills are essential.
• Experience with security systems technologies is preferred.

Responsibilities

• Lead, coach, and develop field technicians and project managers.
• Manage service delivery, scheduling, and territory operations.
• Oversee preventative maintenance programs and service agreements.
• Ensure customer systems remain properly maintained and supported.
• Monitor operational performance, quality standards, and customer satisfaction.
• Partner with Sales and Account Management to identify upgrade opportunities.
• Manage staffing, performance management, and employee development.
• Maintain inventory, documentation, and reporting within company systems.
• Promote a culture focused on safety, accountability, and customer service.

Skills

Leadership

Communication

Organizational skills

Customer service

Team development

Microsoft Office

Tools

MS Office

Job description

Tech Systems is seeking an experienced operations leader to head service operations and technical teams within an assigned territory in Texas. The role involves managing technicians and project managers, ensuring customer service excellence, and driving growth and retention across the territory.

Key responsibilities include coaching teams, overseeing service delivery and maintenance programs, and partnering with Sales to identify upgrade opportunities.