Regional Service Manager

Socket.dev; High Point (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev in High Point, NC is seeking a Regional Service Manager to oversee installation, maintenance, and repair of equipment at customer sites within the region. You will lead service technicians, manage safety and quality, and drive customer satisfaction.

You will partner with regional sales and the national service team, develop the regional service strategy and budget, and monitor P&L while ensuring accurate invoicing and cash flow. Travel to customer sites is required.

Qualifications

• Two years technical school or equivalent experience required.
• Bachelor’s degree preferred.
• Leadership experience in a service environment.
• Field service work in a technical area desired.
• Valid driver’s license.

Responsibilities

• Lead service technicians, supervisors, and staff to safety and quality.
• Maintain relationships with regional customers and serve as a trusted contact.
• Oversee scheduling, resource allocation, and service execution to meet standards.
• Develop and manage regional service strategy and budget for growth.
• Monitor and manage regional P&L and approve invoices; support AR collections.
• Collaborate with regional sales, national service team, and other departments and report to leadership.

Skills

Team leadership

Budgeting

Customer relations

P&L management

Communication

Education

Technical degree (2-year) or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

POSITION SUMMARY

The Regional Service Manager is responsible for overseeing the installation, maintenance, and repair of equipment and systems at customer locations within the assigned region. This role ensures operational excellence by managing a team of service technicians, fostering a culture of safety, quality, and customer satisfaction. This position requires a blend of technical knowledge, leadership ability, and financial acumen to drive operational success and customer loyalty.

ESSENTIAL FUNCTIONS

• Team Leadership & Development: Guide and support service technicians, supervisors, and administrative staff, fostering a high-performance culture focused on safety, quality, and continuous improvement.
• Customer Relationship Management: Maintain strong working relationships with key regional customers, serving as a trusted point of contact for service-related needs and escalations.
• Operational Oversight: Ensure efficient scheduling, resource allocation, and execution of service activities in alignment with company standards and customer expectations.
• Strategic Planning & Budgeting: Develop and manage regional service strategy and budget to support business objectives and growth initiatives.
• Financial Management:
• Monitor and manage the regional serviceProfit & Loss (P&L)statement to ensure financial health and identify areas for improvement.
• Oversee approvals and/or approve service invoices to ensure accurate billing practices.
• Support collections ofAccounts Receivable (AR)to maintain cash flow and reduce outstanding balances.
• Cross-Functional Collaboration:
• Partner with reginal sales staff, national service team, and other departments to align service delivery with broader business goals.
• Provide regular updates to leadership on team performance, customer feedback and strategic initiatives.

QUALIFICATIONS

• Two years technical school or equivalent experience required, bachelor’s degree preferred.
• Previous leadership experience in a service environment.
• Previous field service work in technical area desired.
• Valid driver’s license?

SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Adaptability to changing priorities.
• Ability to multitask and manage competing demands.
• Excellent problem-solving and decision-making abilities.
• Self-starter with a high degree of initiative and independence.
• Proficiency in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)

WORK ENVIRONMENT

• Office Environment
• Customer Sites / able to travel