Regional Retail Leader, Satellite Branches

University Federal Credit Union; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

University Federal Credit Union in Austin, TX seeks a Retail Regional Manager to lead multiple centers, aligning sales, service, and operations with UFCU’s strategic plan. You will oversee performance, growth, and the partner branch network, including Mobile Branch, Campus Branches, and Area Team, driving service excellence and sales results.

The role requires a present, engaged leader who builds relationships, analyzes performance, and guides teams to superior member experiences across the

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–7 years of management/leadership experience.
• Experience in financial services, banking, or retail sales/service.
• Ability to lead multiple teams/locations.
• Willingness to travel regularly between branches.

Responsibilities

• Lead and develop strategies to improve member journeys and experiences across centers.
• Oversee regional performance, growth, and profitability with a focus on strategic objectives.
• Coordinate and coach Branch Managers to ensure operational excellence and staffing effectiveness.
• Partner with HR, Training, and Retail Leadership to ensure team readiness and adherence to standards.
• Represent UFCU in community partnerships and regional growth initiatives.

Skills

Leadership

Strategic planning

Business acumen

Team development

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

University Federal Credit Union in Austin, TX seeks a Retail Regional Manager to lead multiple centers, aligning sales, service, and operations with UFCU’s strategic plan. You will oversee performance, growth, and the partner branch network, including Mobile Branch, Campus Branches, and Area Team, driving service excellence and sales results.

The role requires a present, engaged leader who builds relationships, analyzes performance, and guides teams to superior member experiences across the