Regional Retail Banking Growth Leader

First Horizon Corp.; Little Rock (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

First Horizon Corp. in Little Rock, AR is seeking a Retail Market Manager to build a high performing Banking Center team and deliver balanced results across profitability, customer experience, and associate development.

This role leads strategic initiatives, coach Banking Center Managers, and drive growth through advice-driven sales while ensuring operational excellence and risk compliance. Travel within the market is required.

Qualifications

• Bachelor's degree and 4–6 years of experience; 3+ years of high sales performance.

Responsibilities

• Coaches, leads and manages Banking Center Managers and teams to ensure all strategic initiatives are executed effectively.
• Implement the vision for driving growth and profitability by executing on Retail Banking strategy within the Market.
• Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus.
• Collaborate with peers and Retail Banking Executive to align goals with the overall organizational strategy.
• Models and demonstrates First Horizon Bank (Firstpower) culture. Promotes a positive work culture by increasing and supporting associate engagement and develops plans to improve associate experience scores.
• Involved in the community and actively serves in a leadership capacity in support of bank programs.
• Implement and coach advice driven sales process.
• Drive business growth by establishing and achieving goals and priorities.
• Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement.
• Consistently visits banking centers to provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base.
• Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation.
• Deliver expected balance sheet and income statement results for the Market.
• Ensure exceptional client experiences across all banking centers.
• Implement strategies to enhance client engagement, satisfaction, and loyalty.
• Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation.
• Recruit, train, develop, and retain a high-performing Retail Banking team.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement.
• Communicate and explain critical changes in the business environment and assist banking center associates in understanding and embracing change.
• Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies, and procedures. Partners with Retail Operations team to address operational concerns.
• Manage loan pricing exceptions and credit exception requests.
• Implement effective risk management practices to minimize potential financial and operational risks.
• Lead internal audits and assessments to ensure adherence to policies and procedures.
• Manage processes and workflows within Retail Banking for efficiency and cost-effectiveness.
• Monitor operational metrics and implement improvements as needed.

Skills

Leadership

Coaching

Sales management

Customer focus

Strategic thinking

Communication

Team building

Risk management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

First Horizon Corp. in Little Rock, AR is seeking a Retail Market Manager to build a high performing Banking Center team and deliver balanced results across profitability, customer experience, and associate development.

This role leads strategic initiatives, coach Banking Center Managers, and drive growth through advice-driven sales while ensuring operational excellence and risk compliance. Travel within the market is required.