Regional Resident Services Director

Azza HealthCare Agency; Newton (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Azza HealthCare Agency seeks a Regional Director of Resident Services to lead resident experience and care programs across multiple communities, including assisted living, independent living, and memory care services. You will drive person-centered engagement, guide service quality, and ensure regulatory compliance.

The role requires strong leadership in senior living or healthcare, a passion for older adults, and a proven track record in team development, performance management, and

Qualifications

• Strong leadership experience in senior living or healthcare.
• Passion for older adults and compassionate service.
• Ability to ensure compliance while maintaining high-quality care.
• Proven capability in team development, performance management, and outcome analysis.
• Collaborative mindset with effective communication across departments.

Responsibilities

• Oversee resident services across communities to ensure quality care.
• Lead resident engagement and service programs.
• Develop and standardize best practices and standards.
• Coach staff and drive performance improvement.
• Analyze program outcomes and pursue continuous improvement.
• Collaborate with leaders to enhance care delivery and resident satisfaction.

Skills

Leadership

Senior living

Healthcare

People management

Regulatory compliance

Team development

Collaboration

Job description

Regional Director of Resident Services leads resident experience and care programs across multiple communities, overseeing assisted living, independent living, and memory care services.

Key Responsibilities

• Ensure person-centered engagement, service quality, and regulatory compliance.
• Lead and support resident services teams across communities.
• Develop, implement, and standardize best practices and operational standards.
• Support staff training, coaching, and performance improvement.
• Analyze program outcomes and drive continuous improvement.
• Collaborate with cross-functional leaders to enhance care delivery and resident satisfaction.

Qualifications & Skills

• Strong leadership experience in senior living or healthcare.
• Passion for older adults and commitment to compassionate service.
• Ability to ensure compliance while maintaining high-quality, innovative resident care.
• Proven capability in team development, performance management, and outcome analysis.
• Collaborative mindset with effective communication across departments.