Regional Resident Services Director

Health, Inc; Newton (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Health, Inc. is seeking a Regional Director of Resident Services to lead resident experience and care programs across multiple communities.

The role ensures compliance, quality, and person-centered engagement while guiding teams in assisted living, independent living, and memory care services. You will develop and standardize best practices to enhance service quality, support staff development, and analyze outcomes to drive resident satisfaction and care effectiveness.

Qualifications

• Demonstrated strong leadership experience in senior living or healthcare.
• Commitment to compassionate, innovative service for older adults.
• Excellent communication and organizational skills.
• Ability to develop and support staff development and best practices.

Responsibilities

• Lead resident experience and care programs across multiple communities with focus on compliance and quality.
• Oversee teams delivering assisted living, independent living, and memory care services.
• Develop and standardize best practices to enhance service quality and efficiency.
• Support staff training, development, and performance management.
• Analyze outcomes to improve resident satisfaction and care effectiveness.
• Collaborate with cross-functional leaders to align goals and initiatives.

Skills

Leadership

Stakeholder communication

Problem solving

Staff development

Job description

Role: Regional Director of Resident Services

Responsibilities

• Lead resident experience and care programs across multiple communities, ensuring compliance, quality, and person-centered engagement.


• Oversee teams delivering assisted living, independent living, and memory care services.


• Develop and standardize best practices to enhance service quality and operational efficiency.


• Support staff training, development, and performance management.


• Analyze outcomes to improve resident satisfaction and care effectiveness.


• Collaborate with cross-functional leaders to align goals and initiatives.

Qualifications And Skills

• Strong leadership experience in senior living or healthcare sectors.


• Passion for older adults and commitment to compassionate, innovative service.


• Excellent communication, organizational, and problem-solving skills.


• Ability to develop best practices and support staff development.