Regional Resident Services Director

CARIN Alliance; Needham (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

CARIN Alliance is seeking a Regional Director of Resident Services to oversee engagement, wellness, and life-enrichment across multiple senior living and memory care communities. The role focuses on resident experience, regulatory compliance, and quality standards, guiding on-site teams to deliver person-centered, hospitality-inspired services.

The candidate will partner with clinical and operations leaders to analyze satisfaction metrics and drive continuous improvements, while mentoring staff

Qualifications

• Experience leading teams in senior living or healthcare services.
• Strong communication and analytical skills.
• Commitment to quality and resident well-being.

Responsibilities

• Lead engagement, wellness, and life-enrichment programs across multiple senior living and memory care communities.
• Oversee resident experience and ensure regulatory and quality standards.
• Guide on-site teams in delivering person-centered, hospitality-inspired services.
• Partner with clinical and operations leaders to analyze satisfaction metrics and drive improvements.
• Mentor staff and promote a compassionate, resident-first culture.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Job description

Role: Regional Director of Resident Services

Responsibilities

• Lead engagement, wellness, and life-enrichment programs across multiple senior living and memory care communities.
• Oversee resident experience, ensuring adherence to regulatory and quality standards.
• Guide on-site teams in delivering person-centered, hospitality-inspired services.
• Partner with clinical and operations leaders to analyze satisfaction metrics and implement continuous improvements.
• Mentor staff, support training initiatives, and promote a compassionate, resident-first culture focused on dignity, safety, and meaningful daily experiences.

Qualifications And Skills

• Strong leadership and team mentorship abilities.
• Experience in senior living, memory care, or related healthcare services.
• Excellent communication, analytical, and problem-solving skills.
• Commitment to quality standards, resident well-being, and fostering a positive environment.