Relationship Banker II — Drive Customer Impact

Santander Consumer USA Inc.; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Santander Consumer USA Inc. in New York seeks a Banking Center Supervisor to lead daily operations, coach teammates, and deliver exceptional customer service while driving sales of financial products.

You will engage with clients, manage teller transactions, ensure compliance, and support branch growth. Flexibility for weekends and extended hours is required; prior supervisory experience preferred.

Qualifications

• 3+ years customer service and needs-based banking sales experience preferred
• 0+ years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based banking sales

Coaching

Team leadership

Education

HS Diploma or GED

Associate and/or Bachelor's degree

Tools

Banking software systems

Job description

Santander Consumer USA Inc. in New York seeks a Banking Center Supervisor to lead daily operations, coach teammates, and deliver exceptional customer service while driving sales of financial products.

You will engage with clients, manage teller transactions, ensure compliance, and support branch growth. Flexibility for weekends and extended hours is required; prior supervisory experience preferred.