Regional Refrigeration Service Leader

Bassett Mechanical; Kaukauna (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Bassett Mechanical in Kaukauna, Wisconsin is seeking a qualified leader for field service operations. The role involves managing service agreements, supporting technicians, and ensuring quality standards.

The ideal candidate will have supervisory experience, HVAC knowledge, and excellent customer relation skills. Responsibilities include coaching field staff, handling service resolutions, and improving operational efficiency.

Qualifications

• Minimum 3 years in a supervisory or management field.
• High level of knowledge of refrigeration and/or heating and air conditioning equipment.
• Proficient in using digital tools including Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Provide leadership to field service supervisors and technicians.
• Ensure service agreements and projects meet customer expectations.
• Monitor completion of service resolutions and paperwork requirements.

Skills

Customer relation and people skills

Knowledge of refrigeration and HVAC equipment

Planning and organizing

Conflict resolution

Proficiency in Microsoft Office

Job description

Bassett Mechanical in Kaukauna, Wisconsin is seeking a qualified leader for field service operations. The role involves managing service agreements, supporting technicians, and ensuring quality standards.

The ideal candidate will have supervisory experience, HVAC knowledge, and excellent customer relation skills. Responsibilities include coaching field staff, handling service resolutions, and improving operational efficiency.